Customer Experience Admin Specialist

Search; Glasgow; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading recruitment firm is seeking a Customer Care Representative in Glasgow to provide outstanding customer service and administrative support to the team. The ideal candidate will have experience in customer service administration, strong communication skills, and the ability to resolve issues efficiently. This full-time role involves liaising with customers and ensuring adherence to internal protocols.

Qualifications

• Previous experience in a customer service administration role is desirable.
• Ability to manage multiple tasks under pressure.
• Flexible and adaptable approach.

Responsibilities

• Liaise with customers, contractors, and suppliers to resolve issues.
• Take ownership of customer queries and resolve them.
• Organise and coordinate completion of remedial works.

Skills

Customer service administration experience

Complaint resolution

Housebuilding process understanding

Strong administrative skills

Excellent communication skills

Proactive problem-solving

Job description

A leading recruitment firm is seeking a Customer Care Representative in Glasgow to provide outstanding customer service and administrative support to the team. The ideal candidate will have experience in customer service administration, strong communication skills, and the ability to resolve issues efficiently. This full-time role involves liaising with customers and ensuring adherence to internal protocols.