OR118881 – Customer Service Advisor – Corporate Functions

Carrington Blake Recruitment; Glasgow; Presencial; GBP 24.000 - 26.000; Jornada completa

Descripción de la vacante

Carrington Blake Recruitment in Glasgow is seeking friendly Customer Service Advisors to handle inbound and outbound calls, book appointments and update records while supporting administrative tasks.

You will respond to emails, chase information, and liaise with internal teams to resolve customer queries, delivering a smooth service journey. The role is full-time, 37 hours per week, paying £12.71 per hour.

Formación

• Experience in customer service is required.
• Excellent telephone and communication skills are essential.
• Strong organisational and administrative abilities are required.
• Confidence using multiple computer systems and software.
• Ability to manage a busy workload and prioritise tasks.
• Proactive, professional and customer-focused approach.

Responsabilidades

• Handle inbound and outbound customer calls professionally.
• Book and manage appointments with customers, contractors and suppliers.
• Update systems with accurate customer and claim information.
• Manage emails and general administrative tasks.
• Provide customers with updates on claims and service requests.
• Chase outstanding information and ensure deadlines are met.
• Liaise with operational teams to deliver a smooth customer journey.

Conocimientos

Customer service experience

Telephone skills

Communication skills

Organisational skills

Administrative abilities

Computer system literacy

Descripción del empleo

Work Pattern: 37 hour per week

PAYE Pay Rate: £12.71 per hour

Job Overview

We are looking for customer-focused Customer Service Advisors to provide excellent service over the phone while supporting administrative tasks.

Typical Day

Handling customer calls, booking appointments, updating records, responding to emails, chasing outstanding information and working with internal teams to resolve customer queries efficiently.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Book and manage appointments with customers, contractors and suppliers.
• Update systems with accurate customer and claim information.
• Manage emails and general administrative tasks.
• Provide customers with updates on claims and service requests.
• Chase outstanding information and ensure deadlines are met.
• Liaise with operational teams to deliver a smooth customer journey.

Essential Skills

• Previous customer service experience.
• Excellent telephone and communication skills.
• Strong organisational and administrative abilities.
• Confidence using multiple computer systems.
• Ability to manage a busy workload and prioritise tasks.
• Proactive, professional and customer-focused approach.