Operations Administrator

Four Squared Recruitment Ltd; Stratford-upon-Avon; On-site; GBP 25,000 - 30,000; Full time

Job summary

Four Squared Recruitment Ltd is seeking an Operations Administrator for a Stratford-upon-Avon visitor attraction. The role combines administration, visitor services, and retail support in a hands-on environment, with a salary of £25,000–£30,000 depending on experience.

You’ll work closely with the General Manager to ensure smooth daily operations, support health & safety, and help drive growth across activities from events to guest services.

Qualifications

• Experience in a customer facing or operational role.
• Strong organisational and administrative skills.
• Confident IT user with the ability to learn new systems and processes.
• Good knowledge of Microsoft Office.
• Flexible, adaptable and willing to learn.
• Excellent communication and interpersonal skills.

Responsibilities

• Visitor Experience & Operations: Ensuring visitor services run smoothly across the site and supporting information, health & safety and maintenance activities.
• Retail & Commercial Activities: Managing the retail operation and stock control and supporting business development activities.
• Finance & Administration: Supporting commercial and finance related activities and maintaining accurate records.
• Events: Assisting with planning, coordination and delivery of events, including occasional after-hours duties.
• People & Volunteer Support: Recruiting, training and scheduling front-of-house staff and volunteers, building strong relationships.

Skills

Customer-facing

Organisational skills

Administrative skills

IT literacy

Microsoft Office

Communication skills

Tools

Microsoft Office

Job description

Operations Administrator

Stratford-upon-Avon

£25,000 - £30,000 DOE

Full Time | Permanent | 37.5 Hours per Week

Join a unique organisation where no two days are the same

Our client is one of Stratford-upon-Avon's most treasured visitor attractions, offering guests a unique historical and educational experience.

We're looking for a proactive, enthusiastic and adaptable Business Support Associate to join our clients small but dedicated team.

This is a fantastic opportunity for someone who enjoys variety, thrives in a hands on environment and is keen to develop their skills across multiple areas of a business.

Working closely with the General Manager, you'll play a key role in ensuring the smooth day to day running of the attraction while supporting its ongoing growth and success.

You’ll have ownership of several important areas of the business and, over time, will have the opportunity to broaden your experience and develop expertise across operations, events, finance, visitor services and people management.

What we're looking for

This role is about finding the right person. We need someone who:

• Is flexible, adaptable and happy to take on new challenges
• Enjoys learning new skills and developing across different areas of a business
• Is highly organised and able to manage competing priorities
• Takes a proactive approach and enjoys solving problems
• Is a genuine team player who is happy to support colleagues wherever needed
• Values the contribution of volunteers and enjoys building positive relationships
• Has excellent customer service skills and is passionate about delivering outstanding visitor experiences

Key Responsibilities

You’ll support the organisation across a range of areas, including:

• Visitor Experience & Operations
  • Ensuring visitor services run smoothly across the site
  • Supporting visitor information, health & safety and maintenance activities
  • Managing consumables and operational supplies
  • Helping to deliver an excellent experience for all visitors
• Retail & Commercial Activities
  • Managing the retail operation and stock control
  • Supporting business development activities and promotional initiatives
  • Coordinating group bookings and sales opportunities
• Finance & Administration
  • Supporting commercial and finance related activities
  • Maintaining accurate records and administrative processes
• Events
  • Assisting with the planning, coordination and delivery of events
  • Providing support for occasional events outside normal working hours
• People & Volunteer Support
  • Supporting the recruitment, training and scheduling of front-of-house staff, schoolmasters and volunteer guides
  • Building strong relationships with volunteers and helping them feel valued and supported
  • Working collaboratively with colleagues and external stakeholders

Skills & Experience

• Essential
  • Experience in a customer facing or operational role
  • Strong organisational and administrative skills
  • Confident IT user with the ability to learn new systems and processes
  • Good knowledge of Microsoft Office
  • Flexible, adaptable and willing to learn
  • Excellent communication and interpersonal skills
• Desirable
  • Experience within the heritage, cultural, tourism or arts sector
  • Experience of working with or supporting volunteers
  • Experience of rota management, ticketing or booking systems

Why this job?

This is a rare opportunity to become part of a small organisation where your contribution will truly matter. You’ll work alongside a passionate team, gain exposure to all aspects of running a visitor attraction and have the chance to develop your career in a unique and rewarding environment.

If you're someone who loves variety, enjoys working with people and is excited by the opportunity to learn, grow and make a difference, we'd love to hear from you.