Customer Service Advisor

Castle Employment Group; York and North Yorkshire; On-site; GBP 18,000 - 21,000; Full time

Job summary

Castle Employment Group is seeking enthusiastic Temporary Customer Service Advisors on the outskirts of York for the festive period. You will enjoy speaking with people and thrive in a fast-paced environment, supporting customers by phone and providing product information.

The role runs Tuesday to Friday, 8:30am–5pm, and Saturday 8am–4:30pm, with own transport required due to location. This is a temporary position paying £12.76 per hour.

Qualifications

• Experience in customer service, ideally telephone-based.
• Confident communicator with a friendly, positive approach.
• Good IT skills and high attention to detail.

Responsibilities

• Handle inbound customer calls with professional service.
• Process customer orders accurately over the phone.
• Respond to inquiries, resolve issues and provide advice.
• Support customers with product information and upsell where appropriate.
• Maintain customer records and update internal systems.
• Ensure customers feel valued and receive excellent service.

Skills

Customer service

Telephone support

IT skills

Attention to detail

Reliability

Teamwork

Tools

CRM software

Job description

We are looking for enthusiastic and customer-focused Temporary Customer Service Advisors to join a busy and friendly team on the outskirts of York in the lead-up to Christmas.

This is a fantastic opportunity for someone who enjoys speaking with people, thrives in a fast-paced environment and is looking for temporary work during the busy festive period.

Some of your key responsibilities will include:

• Handling inbound customer calls, providing friendly and professional customer service.
• Processing customer orders accurately over the phone.
• Responding to customer enquiries, resolving issues and providing helpful advice.
• Supporting customers with product information and recommending additional products where appropriate.
• Maintaining accurate customer records and updating internal systems.
• Ensuring every customer feels valued and receives an excellent level of service.

We are looking for someone who:

• Has previous customer service experience, ideally within a telephone-based environment.
• Is confident communicating with customers and has a friendly, positive approach.
• Has good IT skills and excellent attention to detail.
• Can work efficiently in a busy, fast-paced environment.
• Is reliable, flexible and enjoys being part of a supportive team.

This is a temporary position in the lead-up to Christmas, paying £12.76 per hour, working Tuesday to Friday, 8:30am to 5pm, and Saturday, 8am to 4:30pm.

The role is based on the outskirts of York, so applicants will need their own transport due to the location.