Customer Services (School Hours)

Tate; Bletchley; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Hybrid working after probation

Monthly bonus

28 days holiday

Staff discount

Cycle to Work Scheme

Gym membership discount

Health plan

Life assurance

Breakout areas

Job summary

Tate Recruitment in Milton Keynes is seeking friendly, professional Customer Service Advisors to join a busy and supportive customer experience team. With school-friendly hours, a welcoming team environment and a clear pathway to a permanent role, this is an excellent opportunity for parents returning to work or anyone seeking a better work-life balance.

As a Customer Service Advisor you will handle inbound enquiries by phone, email and live chat, support customers with orders, provide order

Qualifications

• Candidates should have previous customer service experience.
• Able to help customers and solve problems efficiently.
• Confident communicators with a friendly telephone manner.
• Good written communication and IT skills are required.
• Thrives in a fast-paced environment.
• Able to commit to training period and shift pattern.

Responsibilities

• Handle inbound customer enquiries via phone, email and live chat.
• Assist customers with placing orders and provide order updates.
• Explain promotions, offers and discounts to customers.
• Respond to questions regarding deliveries, returns and cancellations.
• Resolve complaints professionally to deliver a positive experience.

Skills

Customer service

Problem solving

Telephone manner

Written communication

IT skills

Fast-paced

Training commitment

Job description

Customer Service Advisor

Milton Keynes | Temporary to Permanent

School-Friendly Working Hours: 9:00am - 3:00pm

£12.85 per hour

Are you looking for a role that fits around the school run and family life?

Tate Recruitment is seeking friendly, professional Customer Service Advisors to join a busy and supportive customer experience team in Milton Keynes. With school-friendly hours, a welcoming team environment and a clear pathway to a permanent role, this is an excellent opportunity for parents returning to work or anyone seeking a better work-life balance.

Working Hours

9:00am - 3:00pm

Working either:

• Tuesday to Saturday, or
• Sunday to Thursday

Pay Rate

£12.85 per hour

Start Date

Monday 7th September

Training

Successful candidates must be available to attend a two-week training programme:

Monday to Friday, 11:00am - 8:00pm

Please note: Full attendance during training is essential, and no holidays can be taken during the first six weeks of employment.

The Role

As a Customer Service Advisor, you\'ll be the first point of contact for customers from around the world, providing support via phone, email and live chat.

Your responsibilities will include:

• Handling inbound customer enquiries
• Assisting customers with placing orders
• Providing updates on existing orders
• Advising on promotions, offers and discounts
• Responding to questions regarding deliveries, returns and cancellations
• Resolving complaints and queries professionally and efficiently
• Delivering a positive customer experience every time

About You

We\'re looking for candidates who:

• Have previous customer service experience
• Enjoy helping people and solving problems
• Are confident communicators with a friendly telephone manner
• Have good written communication and IT skills
• Thrive in a fast-paced environment
• Can commit to the training period and chosen shift pattern

Why This Role Is Ideal For Working Parents

• School-friendly working hours
• Be home for evenings and family time
• Consistent shift patterns to help with childcare arrangements
• Weekly pay during the temporary period
• Supportive team environment
• Opportunity to secure a permanent position with future hybrid working options

Temporary to Permanent Opportunity

You'll initially join through Tate Recruitment on a weekly-paid timesheet basis for approximately three months. Upon successful completion, you'll transfer directly to the client as a permanent employee with no additional probation period.

Permanent Benefits

• Hybrid working opportunities (following probation)
• Overtime opportunities
• Monthly bonus scheme
• 28 days holiday including Bank Holidays, increasing with service
• Employee reward vouchers
• 50% staff discount
• Cycle to Work Scheme
• Discounted gym membership
• Health Shield Cash Plan
• Life Assurance
• Modern breakout areas with pool tables and table tennis
• Free tea and coffee

Apply Today

If you\'re looking for a customer service role that offers flexibility, stability and genuine long-term career prospects, we\'d love to hear from you.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application