Customer Service Advisor

JDR Recruitment; Cowes; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Training provided

Potential for permanent role

Full-time hours

Job summary

JDR Recruitment is seeking a Customer Service Advisor to be the first point of contact for customers in a full-time capacity in Cowes. You will handle enquiries by phone and email, coordinate engineering service visits, and keep customers informed to ensure smooth progress.

Ideal candidates will have customer service or administration experience, strong communication and organisational skills, and the ability to multitask.

Qualifications

• Previous customer service or administration experience.
• Confident speaking to customers by phone and email.
• Good communication and organisation skills.
• Ability to manage several queries and tasks at once.
• Proficient with Microsoft Office and computer systems.
• Strong attention to detail.
• Able to remain calm and professional with difficult customers.
• Works well in a team.
• Practical, problem-solving approach.
• Engineering industry experience helpful but training provided.

Responsibilities

• Handling customer enquiries by phone and email.
• Responding to queries and providing accurate information.
• Booking and coordinating engineering service visits.
• Liaising with engineers and internal teams to arrange appointments.
• Keeping customers updated on the progress of jobs.
• Recording customer information and updating internal systems.
• Handling complaints and resolving issues where possible.
• Following up outstanding queries and work.
• Processing service requests and general administration.
• Providing a professional and helpful service at all times.

Skills

Customer service

Administration experience

Communication

Organisation

Multitasking

Microsoft Office

Attention to detail

Calm under pressure

Teamwork

Problem-solving

Tools

Microsoft Office

Job description

Customer Service Advisor

Location: Cowes, Isle of White, UK
Pay: Up to £13.20 per hour
Job Type: Temporary for 12 Weeks
Hours: Full-time

The Role

You will be the first point of contact for customers, helping with enquiries, providing updates and making sure queries are dealt with promptly and professionally. You will work closely with the engineering and service teams to keep customers informed and ensure work progresses smoothly.

Key Responsibilities

• Handling customer enquiries by phone and email
• Responding to queries and providing accurate information
• Booking and coordinating engineering service visits
• Liaising with engineers and internal teams to arrange appointments
• Keeping customers updated on the progress of jobs
• Recording customer information and updating internal systems
• Handling complaints and resolving issues where possible
• Following up outstanding queries and work
• Processing service requests and general administration
• Providing a professional and helpful service at all times

About You

We’re looking for someone who:

• Has previous customer service or administration experience
• Is confident speaking to customers over the phone and by email
• Has good communication and organisation skills
• Can manage several queries and tasks at once
• Is comfortable using Microsoft Office and computer systems
• Has good attention to detail
• Can remain calm and professional when dealing with difficult customers
• Works well as part of a team
• Has a practical, problem‑solving approach

Engineering industry experience would be useful but is not essential, as training will be provided.

What’s on Offer

• Pay of up to £13.20 per hour
• Full‑time hours
• Training and support
• Opportunity to work within an established engineering services business
• Potential for the role to become permanent depending on performance and business requirements

We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.