Customer Service Advocate - Food Distribution

Bidcorp; Whetsted; On-site; GBP 24,000 - 32,000; Full time

Job summary

Bidfood is seeking a Customer Services Executive to join our team Tuesday to Saturday. You will handle customer inquiries by phone and email, resolve issues promptly and work with colleagues across the depot to maintain high service standards.

The role focuses on delivering accurate information, managing communications, and supporting continual improvements to processes in a food distribution environment. Bank holidays on rota are required.

Qualifications

• Experience in customer service environments, including handling inquiries by phone and email.
• Strong communication and organisation skills are essential.
• Good IT and basic finance awareness helpful in food distribution.

Responsibilities

• Handle and resolve customer issues via phone, email and colleagues.
• Suggest improvements to communication and processes to raise standards.
• Maintain accurate records and data across systems.
• Collaborate with depot teams to deliver high-quality service.

Skills

Customer service

Communication

Problem solving

Attention to detail

Job description

Bidfood is seeking a Customer Services Executive to join our team Tuesday to Saturday. You will handle customer inquiries by phone and email, resolve issues promptly and work with colleagues across the depot to maintain high service standards.

The role focuses on delivering accurate information, managing communications, and supporting continual improvements to processes in a food distribution environment. Bank holidays on rota are required.