Customer Service Advisor

Fresh Direct; Ambrosden; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Huge discounts on food

Generous holiday allowance

Pension scheme

Real career development opportunities

Job summary

Fresh Direct in the United Kingdom is seeking a Customer Support Advisor to be the frontline of our customer experience. You will handle orders and enquiries by phone and email, working full-time with flexible shifts and a probation period allowing for hybrid working later.

You’ll join a fast-paced team, focused on solving problems, maintaining accuracy and delivering exceptional service to customers while collaborating with other departments for smooth operations.

Qualifications

• Experience in a customer service or office-based environment.
• Strong communication and problem-solving abilities.
• Detail-oriented with excellent accuracy.
• Able to manage multiple tasks and use computers.

Responsibilities

• Providing outstanding support to customers via phone and email
• Processing orders and collections accurately and efficiently
• Managing customer enquiries and maintaining the customer mailbox
• Working towards and achieving key performance targets
• Investigating customer issues and finding fast, effective solutions
• Building strong relationships with customers and internal teams
• Taking ownership of queries from start to finish
• Working closely with other departments to keep everything running smoothly
• Turning customer challenges into great customer experiences!

Skills

Customer service

Phone handling

Attention to detail

Communication skills

Problem solving

Job description

As a Customer Support Advisor, you'll be at the heart of our customer experience. You'll be the first point of contact for our customers, helping with orders and enquiries via phone and email while making sure every interaction is handled with care, confidence and professionalism. This is a full-time role working 37.5 hours per week, with 8.5-hour shifts between 7am and 5pm, including 1 in 3 weekends. And there's more! Following successful completion of your probation, there is the potential for hybrid working. What You'll Be Doing

What You'll Be Doing

• Providing outstanding support to customers via phone and email
• Processing orders and collections accurately and efficiently
• Managing customer enquiries and maintaining the customer mailbox
• Working towards and achieving key performance targets
• Investigating customer issues and finding fast, effective solutions
• Building strong relationships with customers and internal teams
• Taking ownership of queries from start to finish
• Working closely with other departments to keep everything running smoothly
• urning customer challenges into great customer experiences!

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and love solving problems?, We're looking for someone who is:

• Experienced in a customer service or office-based environment
• Passionate about delivering exceptional customer service
• A confident communicator with excellent attention to detail
• A natural problem-solver who can make confident decisions
• Self-motivated and driven to exceed expectations
• Comfortable using computers and managing multiple tasks, If you're ready to bring your energy, customer service skills and ambition to a team where you can grow, develop and make a real difference

At Fresh Direct, we're self-confessed produce fanatics! From incredible British produce to speciality ingredients from around the world, we're passionate about delivering the very best.

As part of the Sysco family, alongside Brakes, you'll also be joining a global business with incredible opportunities to learn, develop and build a long-term career.

• Huge discounts on delicious food and award-winning products
• Generous holiday allowance
• Recognition awards and incentives
• Pension scheme
• Real career development opportunities
• The chance to be part of a global, industry-leading business
• And so much more!