Customer Services Executive

Bidcorp; Basingstoke; On-site; GBP 23,000 - 26,000; Full time

Job summary

Bidfood, a leading wholesale food distributor in the UK, is seeking a Customer Services Executive on a 12-month maternity cover, Tue to Sat.

You’ll handle customer queries by phone and email, working with a team to ensure high-quality service and drive improvements in communication and processes.

The role emphasizes attention to detail, strong IT and finance skills, and collaboration across the depot, with occasional bank holiday coverage.

Qualifications

• Excellent judgement, communication skills and a passion for high-quality service.
• Handle and resolve a wide range of customer service issues by phone or email.
• Attention to detail and organisation, with strong IT and finance skills.

Responsibilities

• Provide effective, timely and high-quality service to customers via phone or email.
• Handle and resolve a wide range of customer service issues.
• Seek to implement improvements to communication and processes to raise standards.

Job description

Customer Services Executive - Maternity Cover (12 months) - Tuesday to Saturday

There’s every chance you’ll have eaten our food, so why not share our success and come and work for us? Bidfood is a leading wholesale food distributor and the preferred supplier for over 60,000 customers across the UK, ranging from pubs to schools, from restaurants to care homes and everything in between.

From Lands End to John O’Groats, whether our customers want just a teaspoon or a full range of catering supplies, we’ll supply their needs. We work as a team to provide every food option from quality ingredients to finished meals, including a number of own brand ranges as well as all the big brands and regional specialties. We believe in our food, and we know that our people are so very important in our success. working for us, you’ll not be just a number; you’ll be part of an inspiring team where your views count.

This is a key role, focusing on providing effective, timely and high quality services to all our customers. You will handle and resolve a wide range of customer services issues on the phone, via email or your colleagues; using your excellent judgement and communication skills, and your passion for excellent service. Not only that, but you will seek to implement improvements to communication and processes to raise standards even further.

You must be a skilled and natural customer service advocate with understanding of its importance in a food distribution environment. Your attention to detail and organisation will be excellent, backed up with strong IT and finance skills.

Success in this role will utilise all your influence and impact with colleagues’ right across the depot, to ensure a shared commitment to the highest standards of customer service.

You will be required to work Bank Holidays on a rota basis.

Please note this role is a maternity cover role on a 12 month fixed term contract working Tuesdays to Saturdays.