Admin & Customer Service Assistant

Bidfood UK; Liverpool; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

Pension with match

Life cover

Counselling

Health plan

Discounts

Early pay access

Dental cover

Critical illness cover

Job summary

Bidfood UK is seeking a dedicated customer service professional in Liverpool to deliver timely, high-quality support to our customers. You will handle inquiries by phone and email, manage payments and wages data, and contribute to service improvements across the team.

You will work in a food distribution environment, using your IT and finance skills to ensure accuracy and efficiency while supporting colleagues and maintaining excellent standards.

Responsibilities

• Handle customer service inquiries via phone and email with professionalism and promptness.
• Manage financial tasks including account payments, credit requests and wages data with accuracy.
• Identify opportunities to improve communications and processes to raise service standards.
• Collaborate with colleagues across the depot to ensure high-quality customer service.

Job description

About the role

This is a key role, focusing on providing effective, timely and high quality services to all our customers. You will on occasion support with resolving a wide range of customer services issues either on the phone, via email or your colleagues; using your excellent judgement and communication skills, and your passion for excellent service. Not only that, but you will seek to implement improvements to communication and processes to raise standards even further.

You’ll also be required to manage a range of financial responsibilities including account payments, credit requests and wages data, so you’ll need a high degree of financial organisation and accuracy. And your proactive and collaborative nature will ensure you can take on and resolve and other administration requirements that arise.

You must be a skilled and natural customer service advocate with understanding of its importance in a food distribution environment. Your attention to detail and organisation will be excellent, backed up with strong IT and finance skills.

Success in this role will utilise all your influence and impact with colleagues right across the depot, to ensure a shared commitment to the highest standards of customer service.

About us

Our journey began back in 1929. Since then, we’ve continued to build a strong and resilient business with a great future. It's why we believe we’re the best foodservice provider in the country.

A journey that gives back

We want your career with us to be as rewarding as possible. So, you’ll get lots in return for your hard work. That includes benefits that can support your wellbeing and financial security, and give you peace of mind.

The essentials

• 25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more


• A pension - contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).


• Life cover that you can increase.


• Access to confidential support and counselling, when you need it.


• A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.

The extras

• Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.


• Get paid as you earn - access to up to 20% of your pay before payday.


• Opportunity to buy dental cover and critical illness cover.

We want everyone to join our journey

We’re on a journey towards creating the best possible workplace. We’ve got some way to go, but we’re building a diverse and caring workforce. One that’s filled with forward-thinking people who each bring unique talents and skills. So whatever your life experience, we want you to join us - and you really can come as you are!