Customer Service Advisor

Brook Street; Wigan; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

24 days holiday

Healthcare cash plan

Salary sacrifice pension

Employee Assistance Programme

Job summary

Brook Street is seeking a Customer Service Advisor in Appley Bridge on a full-time, permanent basis. You will manage customer orders, coordinate with suppliers, and ensure timely deliveries while handling queries and maintaining stock levels.

The role emphasizes accuracy, communication, and teamwork in a fast-paced environment. The ideal candidate will have prior customer service experience, strong organisational abilities, and proficiency in Microsoft Office, with a focus on delivering

Qualifications

• Previous experience in a customer service role.
• Excellent organisational skills and ability to prioritise workload.
• Outstanding written and verbal communication skills.
• Confident IT user with good knowledge of Microsoft Office.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Answering telephone calls professionally and courteously.
• Processing customer orders accurately and efficiently.
• Managing direct shipments from supplier to customer.
• Placing orders with internal and external suppliers and arranging deliveries.
• Monitoring stock levels in line with demand and supplier lead times.
• Managing customer expectations and communicating proactively regarding any issues.
• Handling invoice queries and raising credit notes where required.
• Supporting across different operational areas as required.

Skills

Customer service

Attention to detail

Organisational skills

Communication skills

IT proficiency

Tools

Microsoft Office

Job description

Customer Service Advisor
Location: Appley Bridge
Job Type: Full Time, Permanent
Salary: £28,272 per annum
Hours: 37.5 hours per week (8:30am - 5:00pm, Monday to Friday, with 1-hour unpaid lunch)

The Role
We are recruiting for a Customer Service Advisor to join our clients busy and supportive team based in Appley Bridge. This is a fantastic opportunity for someone passionate about delivering excellent customer service while working in a fast-paced, collaborative environment.
You will play a key role in managing customer orders, coordinating with suppliers, and ensuring smooth and timely delivery of products. The position also involves handling queries, monitoring stock levels, and providing administrative support across the team.

Key Responsibilities

• 
  Answering telephone calls professionally and courteously
• 
  Processing customer orders accurately and efficiently
• 
  Managing direct shipments from supplier to customer
• 
  Placing orders with internal and external suppliers and arranging deliveries
• 
  Monitoring stock levels in line with demand and supplier lead times
• 
  Managing customer expectations and communicating proactively regarding any issues
• 
  Handling invoice queries and raising credit notes where required
• 
  Supporting across different operational areas, including specification (key accounts) and merchant & distribution
• 
  Maintaining confidentiality when handling sensitive customer information
• 
  Supporting the wider team with any additional tasks as required

About You

• 
  Previous experience in a customer service role
• 
  Strong attention to detail and high level of accuracy
• 
  Excellent organisational skills and ability to prioritise workload
• 
  Outstanding communication skills - both written and verbal
• 
  Confident IT user with good knowledge of Microsoft Office
• 
  Ability to work under pressure and meet deadlines
• 
  Self-motivated, proactive, and a strong team player
• 
  Takes ownership of tasks and sees them through to resolution
• 
  Experience within construction or roofing (desirable but not essential)

Benefits

• 
  24 days holiday, increasing to 25 and 26 days after 2 years' service
• 
  Healthcare cash plan
• 
  Salary sacrifice pension (7% employer contribution / 5% employee contribution)
• 
  Employee Assistance Programme