Customer Service Advisor - Omnichannel

Haier lnc.; Bolton; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid work option

Pension contribution up to 6%

Life cover 4x

Staff discounts

Job summary

Haier lnc. is seeking a Customer Service Advisor for our Bolton Call Centre to deliver outstanding support across multiple channels. You will handle repair requests, contact customers via live chat and phone, and ensure accurate handling of customer details with product knowledge.

This role offers hybrid working and a 37.5-hour week. Based in Bolton, you’ll join a team focused on excellent service and customer satisfaction, stepping in to resolve issues and coordinate engineer visits when

Qualifications

• Experience in customer service across multiple channels.
• Able to handle live chat and telephone queries with professionalism.
• Strong communication and problem-solving abilities.

Responsibilities

• Handle repairs-related inquiries via phone and live chat.
• Proactively assist customers and manage expectations.
• Navigate systems to access account details and update information.
• Arrange for engineer visits when required.
• Work within Bolton-based Call Centre, with hybrid working where applicable.

Skills

Customer service

Multichannel support

Live chat

Telephone support

Empathy

Job description

If you want to build a career that believes customer service is key to personal and business goals, our future is yours to grasp.

As a Customer Service Advisor - Omni-Channel based at our Bolton Call Centre / Customer Service Centre, in your hands, we'll get closer to our customers and get closer to our aim to be the number one home appliance business in the UK & Ireland.

We've built our global reputation as the number one home appliance brand by understanding what our customers want and developing next generation products that make our customer's lives easier.

Benefits:

• Base salary of £26,479.55
• Working only 1 in 4 weekends
• Working 37.5 hours per week on a set shift pattern, no late working, our contact centre closes at 6pm
• Hybrid working (if applicable)
• Enhanced family leave policies
• Up to 6% pension contribution
• 4x Life Cover
• Training support schemes to aid your development
• Enhanced sick pay policy
• Free fruit and hot drinks
• Employee Assistance Program
• Brilliant staff discounts on products
• Access to Reward Gateway which offers a wide range of retailer discounts including holidays and high street stores, entertainment and days out!
• A social committee which organises nights out and fundraising events
• Dress down Friday
• Free onsite parking
• Discounted gym membership

We pride ourselves on providing best in class customer service to support our complete product range. On the rare occasion that our customers are unhappy, you will step in to support.

We are looking for someone that is passionate about customer service.

As a Customer Service Representative, you will use a variety of different communication channels including telephone and live chat platforms to liaise with customers who wish to arrange a repair for domestic appliances that have developed faults. You will proactively manage customers using live chat via multiple contact platforms, harnessing your empathetic, customer first approach to have a direct impact on our zero distance to customer attitude.

You will navigate within multiple information menus to view customer account details, process customer information accurately and efficiently, as well as use your extensive product knowledge to attempt to resolve customer service queries. If that's not possible, you'll arrange for an engineer to visit our customers home.

You'll be based at our Bolton (BL2 6PU) Call Centre / Customer Service Centre and will receive training to ensure that you are not only able to provide first class customer service but are also personally able to achieve great things.

It's a really exciting time to join our growing business, we've implemented best in class systems and are transforming how we do things.

If you're a Customer Service Advisor or Customer Service Live Chat Host who has experience in a Call Centre, Customer Service Centre, dealing with customers across live chat or can demonstrate working in a customer service environment then

With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.