Customer Advisor

Peaks & Plains Housing Trust; Macclesfield; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Health cash plan

Generous holiday allowance

Agile Working

Training on the job

Discounts and cashback

Job summary

Peaks & Plains Housing Trust in Macclesfield is recruiting a full-time Customer Services Advisor to join our Customer Experience team. You will handle enquiries on repairs, rents, anti-social behaviour and investment works across calls, emails and live chats, delivering a first-class service to residents.

After initial training (about 3 months) you’ll have the option to work some days from home while remaining part of a supportive, expert team.

Qualifications

• Confident in dealing with different types of enquiries.
• Strong communication skills across calls, emails and live chats.
• Resilient personality and ability to thrive in a multi-channel contact centre.

Responsibilities

• Deal with enquiries including repairs, rents, anti-social behaviour and investment works.
• Handle calls, emails and live chats to deliver a first-class service to residents.
• Be part of the Customer Experience team and contribute to resident satisfaction.

Job description

The vacancy

Hours: Full time 37 hours per week (permanent). Shift rota 8.30 - 4.30 and 9.00 - 5pm.

Location: Macclesfield, Cheshire

Salary: £25,997.34 increasing to £26,769.84 after 6 months

Peaks & Plains Housing Trust is a local company with a portfolio of approximately 5000 homes in Macclesfield and the surrounding areas. We are passionate about what we do in providing high quality homes and investing in our communities to improve people's lives.

We are excited to announce that we now have a full time Customer Services Advisor vacancy within our fantastic Customer Experience team.

Customers are at the heart of everything we do and we are looking for someone who will be committed to the Customer Experience team long term, being at the forefront in delivering a first-class service to our residents.

As an advisor you will be dealing with different types of enquiries including repairs, rents, anti-social behaviour and investment works. To do this, we're looking for someone who is confident in dealing with different sorts of questions, has a resilient personality and thrives within a multi-channel contact centre.

Our team deal with calls, emails and live chats so no two days are the same.

The role come with great benefits too, from a health cash plan to a generous holiday allowance, agile working and a focus on training and development.

Once initial training is completed at the office (around 3 months), you'll have the option to undertake some days working from our stylish office and other days working from home.

Wherever you are working, you'll be made to feel part of a really expert and supportive team.

We will assess applications as they come in and keep the vacancy open until we recruit.

About us

We manage over 5000 homes across East Cheshire and the High Peak and we exist to work together to provide safe homes & thriving communities by playing a part in addressing local housing need.

Working together to provide safe homes and thriving communities.

Benefits

• Great holiday allowance
• Pension contributions up to 12%
• Flexible & Agile Working
• Health cash plan
• Training on the job
• Discounts and cashback on big brands

Equality, Diversity and Inclusion

We are committed to equality, diversity and inclusion and we seek to attract and retain talented people from a diverse range of backgrounds and communities, to bring different perspectives and ideas to benefit the organisation and its customers.

We promote an inclusive environment in which our staff can thrive - a place where everyone feels that they belong.

We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.