Customer Service Advisor

TN United Kingdom; Swindon; On-site; GBP 22,000 - 26,000; Full time

Job summary

Ein etabliertes Unternehmen sucht engagierte Kundenserviceberater, die leidenschaftlich daran interessiert sind, anderen zu helfen. In dieser Rolle werden Sie Teil eines dynamischen Teams, das sich auf die Unterstützung von Kunden konzentriert. Mit flexiblen Schichten und umfassender Schulung bietet diese Position die Möglichkeit, in einem unterstützenden Umfeld zu wachsen. Sie werden in der Lage sein, aktiv zuzuhören, die Bedürfnisse der Kunden zu verstehen und maßgeschneiderte Lösungen anzubieten. Wenn Sie Herausforderungen lieben und eine positive Einstellung mitbringen, ist dies die perfekte Gelegenheit für Sie.

Benefits

24 Tage Urlaub, steigend auf 28 mit Dienstzeit

Beitragsorientierte Altersvorsorge (bis zu 12%)

Jährliche persönliche Gesundheitsbewertungen

Wohlfühlangebote und Unterstützung

Qualifications

• Leidenschaft für Kundenservice und Erfahrung im Kundenkontakt.
• Aktives Zuhören und Problemlösungsfähigkeiten sind erforderlich.

Responsibilities

• Beantwortung eingehender Anrufe von Kunden und Unterstützung bei ihren Anliegen.
• Aktives Zuhören und Finden der besten Lösungen für Kundenbedürfnisse.

Skills

Kundenservice

Aktives Zuhören

Resilienz

Teamgeist

Computerkenntnisse

Job description

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We’re looking for enthusiastic people with a passion for helping others to join our First Contact Resolution team based at Walnut Court in Swindon as a Customer Service Advisor.

What you’ll be doing as a Customer Service Advisor

As a Customer Service Advisor working in our customer-centric contact centre, you’ll answer inbound calls from our customers. Every call is different – from helping customers understand their water bill to assisting those facing financial difficulty in finding the best tariff. You’ll listen actively, take ownership of customer needs, show empathy, be proactive, and find the best solution.

No experience? No problem! Whether you’ve worked in a contact centre before or not, we believe in investing in your career. If you thrive on challenges, love staying busy, and enjoy helping others, the Customer Service Advisor role is perfect for you!

Why Join us?

• Community focus: We proudly support our communities. To join us, you need to live in the Thames Water region—your water bill will confirm this.
• Fair opportunities: We are committed to providing coaching and training to help everyone build a fulfilling career.
• Flexible shifts: You’ll work 36 hours a week on a varying shift pattern. Details will be discussed after your application.
• Assessment centre and team interaction: Participate in our assessment centre and meet colleagues at our Swindon office.

The start date for the role is Monday 2nd September 2024.

What should you bring to the role?

We’re looking for the following skills and behaviors:

• Passion for customer service: Experience in a contact centre or face-to-face customer assistance, with a commitment to excellent service.
• Active listening skills: Ability to listen effectively to understand customer needs and provide tailored solutions.
• Resilience and strength: Capacity to handle challenging conversations and situations confidently.
• Passion and team spirit: Positive attitude and enthusiasm for helping others, with a collaborative mindset.
• Computer literacy and problem-solving: Navigating systems and finding efficient solutions for customers.

What’s in it for you?

This role offers the chance to make a difference, work with like-minded colleagues, and receive comprehensive training. Benefits include:

• Competitive salary starting at £22,524 per annum
• 24 days holiday, increasing to 28 with service
• Contributory pension (up to 12%) with 2x employee contribution
• Annual Personal Medical Assessments
• Wider benefits scheme and offers to support wellbeing

Who are we?

At Thames Water, our purpose is to deliver essential services so communities and the planet can thrive. We are committed to sustainability, diversity, and inclusion, and encourage applications from all backgrounds.

When crises occur, we rally to support our customers. Join us as an ambassador, with full training provided, to support frontline efforts, meet colleagues, and earn extra income.

Disclaimer: Due to high application volume, we may close the advert early, so apply soon to avoid missing out.