Customer Service Advisor - Hungarian Speaking (fixed-term)

LEGO Gruppe; Slough; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

Join a leading company as a Customer Service Advisor, where you'll support LEGO fans globally during the peak season. This fixed-term role offers a competitive salary, hybrid work options, and a chance to inspire creativity and problem-solving in a fun environment.

Benefits

Family Care Leave

Life and disability insurance

Wellbeing resources

Colleague Discount

Performance-based bonus

Qualifications

• Fluency in English and Hungarian required.
• Strong IT skills to support consumer requests.
• Creative and problem-solving mindset.

Responsibilities

• Respond to consumers in English and Hungarian via phone and email.
• Engage with consumers on various topics including orders and product quality.
• Build positive relationships with consumers.

Skills

Fluency in English

Fluency in Hungarian

Problem-solving

IT skills

Compassion

Job description

Job Description

Just imagine putting play at the heart of customer services. Now make it real.

As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season.

That’s right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfill our Play Promise.

Are you ready to inspire the builders of tomorrow?

If you're eager to embark on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply!

About the Role:

This is a fixed-term contract until 31st January 2026.

As a Customer Service Advisor, you'll respond to LEGO fans from around the world during our peak season.

We offer a competitive starting salary plus benefits including a performance-based/discretionary bonus of up to 10%. Full in-person training will be provided, including a four-week induction followed by on-the-job support.

We also offer ‘Best of Both’ – our hybrid-work approach that allows our Customer Service Advisors to work from home up to three days per week and from the office for at least two days after training.

We resolve millions of queries each year, covering topics from building tips to troubleshooting and tracking down rare parts. We aim to connect with fans globally and make the LEGO experience unforgettable!

Why you’re the perfect match

If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You’ll bring energy, compassion, and fluency in English and Hungarian.

What you’ll be doing

• Respond to consumers in both English and Hungarian - spoken and written.
• Engage with consumers via phone and email on topics including orders, returns, digital and app experiences, LEGO electronics, brand information, product quality, and feedback.
• Build strong, positive relationships with consumers in a fun and engaging manner.
• Assess and resolve brick-based problems using our tools and programs, requiring solid IT skills to support consumer requests.
• Adapt to various shifts, including some weekends, to ensure exceptional service.

Ready to Build Something Amazing?

If you’re passionate about creating magical moments for fans everywhere, don’t wait! Apply now!

#LI-CS1

Applications are reviewed continuously. We reserve the right to amend or withdraw this job posting at any time, including before the advertised closing date. We encourage interested candidates to apply promptly.

What’s in it for you?

Here is what you can expect:

• Family Care Leave - Enhanced paid leave options for important times.
• Insurances – Life and disability insurance for protection and peace of mind.
• Wellbeing - Resources and benefits to support physical and mental health, community building, and creativity.
• Colleague Discount – From day 1, qualify for our generous discount on LEGO products.
• Bonus - Rewards through our bonus scheme when goals are achieved and if eligible.
• Workplace - Primary workplace location assigned, with an average of 3 days in the office per week under our hybrid policy. Role eligibility and policy details will be discussed during recruitment.

Children’s curiosity, creativity, and imagination inspire everything we do. We strive for a diverse, inclusive culture of play where everyone feels safe, valued, and they belong.

The LEGO Group is committed to equal employment opportunity and encourages applicants from all backgrounds. Candidates working in roles with high engagement with children will undergo Child Safeguarding Background Screening as a condition of employment.

Thank you for sharing our commitment to Children’s Rights.

Just imagine building your dream career. Then make it real.

Join the LEGO team today.