Customer Service Advisor

Allen Insurance Insurance Recruitment; Sutton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor to join their busy team in Sutton, UK. The ideal candidate will have at least 1 year of customer service experience and possess excellent customer service skills, a confident telephone manner, and strong organisational abilities. Responsibilities include servicing existing customers, managing enquiries, and ensuring a high standard of customer care. Full training will be provided to help you excel in this vital role.

Qualifications

• Minimum of 1 year customer service experience.
• Proficient in handling customer calls and enquiries.
• Ability to maintain accurate policyholder information.

Responsibilities

• Responsibility for ensuring customers have the best experience possible.
• Proactively answer incoming calls, emails, and web chat.
• Provide support and comprehensive service and product information to customers.

Skills

Excellent customer service skills

Confident telephone manner

Excellent organisation skills

Job description

Our client islooking for a Customer Service Advisor to join their busy customer services team. The successful applicant will need to have a minimum of 1 years customer service experience. This role would be ideal for somebody looking to take the next step in their customer service career. Full training will be provided but we expect the individual to have excellent customer service skills, a confident telephone manner and excellent organisation skills.

The Role

Responsibility for ensuring customers have the best experience possible. Proactively answer incoming calls, emails and web chat and service our existing customer needs. Provide support and comprehensive service and product information to customers.

Job Responsibilities

• Professionally service our existing customers; performing mid-term adjustments, servicing customer policies, renewal and cancellations
• Respond to customer enquiries appropriately, ensuring all documentation is professional and correct
• Recording and maintaining accurate policyholder information
• Maintaining a thorough working knowledge and policy terms and conditions
• Ensure customer complaints are resolved in a way that treats the customer fairly at all times, in-line with business processes and authority limits
• Ensure customers are treated fairly, in line with company Customer Experience and Treating Customers Fairly Policy
• Develop and maintain customer relationships
• Maintaining good housekeeping at all times