Customer Service Advisor

Accomplish Today Ltd; Watford; On-site; GBP 20,000 - 30,000; Full time

Job summary

A customer service firm in Watford is seeking a Customer Service Advisor to provide advice and guidance to clients. Key responsibilities include resolving client enquiries via phone and email, maintaining high standards of professionalism, and fostering strong client relationships. The ideal candidate has experience in a contact centre, strong customer focus, and excellent communication skills. Flexibility for shift work is required.

Qualifications

• Previous experience in a contact centre environment is preferred.
• Ability to communicate clearly with excellent interpersonal skills is essential.
• Flexibility to meet the demands of the business including shift rotations.

Responsibilities

• Resolve telephone and email enquiries to clients' satisfaction.
• Manage clients' expectations through effective communication.
• Provide reactive and proactive support to enhance client retention.

Skills

Strong customer focus

Excellent communication skills

Ability to handle difficult situations

Job description

As a Customer Service Advisor, you will primarily be responsible for providing comprehensive advice and guidance to clients to enhance their experience.

Key Responsibilities

• Ensuring all telephone and email enquiries are resolved to the client’s satisfaction.
• Managing the expectations of all clients through effective communication and ownership.
• Maintaining a high level of personal drive and the highest standards of accountability and professionalism at all times.
• Providing reactive and proactive support to increase the likelihood of retention.
• Being a credible face of the Parasol business and ensuring that clients are well informed about potential further offerings.

Person Specification

• Previous experience in a contact centre environment.
• Ability to communicate clearly with excellent interpersonal skills.
• A strong customer and solution focus.
• Able to deal with difficult situations in an assertive and supportive manner.
• Ability to work flexibly to meet the demands of the business including shift rotations and weekend work.

PAYE Umbrella, PSC or outsourced payroll experience would be ideal.