Customer Service Advisor

Pyramid Search; Sunbury-on-Thames; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free parking

Pension contributions

Private medical insurance

Gym access

EV salary scheme

Cycle to work

WFH allowance

Training & development

Company phone & laptop

Job summary

Pyramid Search in Sunbury-on-Thames is seeking a proactive Customer Service Advisor to be the frontline link with our prestigious clients. You will handle inquiries by phone and email, supply information, and resolve issues with a professional, friendly approach.

Ideal candidates have at least 1 year in customer service, strong communication skills, and the ability to work independently or as part of a team in a fast-paced environment.

Qualifications

• 1 year experience in customer service preferred.
• Strong interpersonal and communication skills.
• Ability to work independently and in a team in a fast-paced environment.
• Demonstrated problem-solving abilities with a positive attitude toward resolving customer concerns.
• IT proficiency in Word, Outlook and Excel.
• Polite and professional telephone manner.

Responsibilities

• Engage with customers via phone and email to address inquiries, provide service information, and resolve issues promptly.
• Utilise the inhouse operations system to provide quotes, manage bookings and support invoice processing.
• Provide track and trace information data to clients on request.
• Contribute to team goals by participating in training sessions, sharing best practices, and supporting continuous improvement initiatives.
• Support and build strong relationships with our clients customer base.

Skills

Customer service

Interpersonal skills

Teamwork

Problem solving

Telephone etiquette

Tools

Word

Outlook

Excel

Job description

Job Description:

We are seeking an energetic and dedicated Customer Service Advisor to join our clients dynamic team. In this role, you will be the frontline representative responsible for delivering exceptional service to their prestigious customers, ensuring their needs are met with enthusiasm and professionalism.

Your proactive approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a seamless customer experience. If you thrive in a fast-paced environment and possess strong communication skills, this is your opportunity to make a meaningful impact while developing your career in customer service.

Role and Responsibilities:

• Engage with customers via phone and email to address inquiries, provide service information, and resolve issues promptly.
• Utilise the inhouse operations system to provide quotes, manage bookings and to support invoice processing.
• Provide track and trace information data to clients on request.
• Contribute to team goals by participating in training sessions, sharing best practices, and supporting continuous improvement initiatives.
• Support and build strong relationships with our clients customer base.

Requirements:

• A minimum of 1 year experience in a customer service role is preferred from any industry.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to work independently and as part of a team in a fast-paced environment.
• Demonstrated problem-solving abilities with a positive attitude towards resolving customer concerns.
• IT proficiency in Word, Outlook and Excel.
• Polite and professional telephone manner.

Employee Benefits:

Our client offers a range of benefits designed to support their employees financial wellbeing, health, professional development and work-life balance:

• Free Onsite Parking
• Workplace Pension Employer contributions to support your long-term financial planning.
• Private Medical Insurance Available from January following the start of your employment.
• Gym Benefit Access to a gym benefit to support your health and wellbeing.
• Electric Vehicle Scheme Access to an electric vehicle salary sacrifice scheme.
• Cycle to Work Scheme A tax-efficient way to purchase a bicycle and cycling equipment for commuting.
• Working from Home Allowance 20 days available to eligible office-based employees.
• Training & Professional Development Opportunities for training, professional qualifications and ongoing career development.
• Technology & Equipment A company mobile phone and laptop provided where required for your role.

This is an excellent role within a friendly, professional and ever growing business.