Customer Service Advisor

TCC Group; Southampton; On-site; GBP 22,000 - 28,000; Part time

Job summary

TCC Group in Southampton is seeking a Customer Service Advisor within the Banking division to be the first point of contact for customers across telephone, email, live chat and social media.

The role offers a 30-hour contract with a pro-rata salary of £24,000 per year, working a shift rotation across 5 days, including weekends. You will own customer enquiries, deliver timely solutions and help drive service improvements.

Qualifications

• Previous customer service experience is essential.
• Excellent written and verbal communication across channels.
• Confident communicating on telephone and online channels.
• Strong problem-solving and customer-focused mindset.

Responsibilities

• Deliver excellent customer service via telephone, email, live chat and social media.
• Take ownership of customer enquiries and provide solutions in a timely manner.
• Maintain high standards and seek ways to improve the customer experience.
• Handle customer complaints professionally and escalate when needed.
• Support continuous improvement initiatives within the customer service function.
• Identify opportunities to improve processes and workflows.
• Work collaboratively within a dynamic team environment.

Skills

Customer service experience

Multichannel communication

Telephone proficiency

Problem solving

Tools

CRM systems

Job description

Our clients Customer Service team plays a vital role in delivering an outstanding experience to customers. As a Customer Service Advisor within the Banking division, you will be the first point of contact for customers, helping to resolve a wide range of queries and providing support across multiple communication channels. This is a varied and fast-paced role where no two days are the same. You'll have the opportunity to take ownership of customer issues, contribute ideas for service improvements, and make a genuine difference to the customer experience. We are looking for individuals who are passionate about helping others and committed to delivering exceptional service.

Salary: Up To £28,000 FTE, £24,000 per annum for a 30 hr contract

Working Hours: You will be required to work on a shift rotation basis of 5 days across Monday to Sunday

Candidates would be expected to work rotation shifts across the following hours:

• 7am-3.30pm
• 8.30am-5pm
• 9am-5.30pm
• 11.30am-8pm

Key Responsibilities

• Deliver excellent customer service via telephone, email, live chat, and social media channels.
• Take ownership of customer enquiries and provide effective solutions in a timely manner.
• Maintain high standards of service and continuously seek ways to improve the customer experience.
• Handle customer complaints professionally and elevate issues where appropriate.
• Support continuous improvement initiatives within the customer service function.
• Identify opportunities to improve processes, procedures, and workflows.
• Work collaboratively within a dynamic and supportive team environment.

About You

• Previous customer service experience is essential.
• Contact centre experience is beneficial but not required.
• Confident communicating with customers across a range of channels, particularly by telephone.
• Excellent written and verbal communication skills.
• Comfortable working in a fast-moving environment where priorities can change quickly.
• Resilient and able to manage challenging customer interactions with professionalism and empathy.
• Strong problem-solving skills and a customer-focused mindset.
• Competent IT skills and confidence using multiple systems and applications.