Customer Service

Matthew Olivers; Clevedon; On-site; GBP 22,000 - 24,000; Full time

Job summary

A leading customer service company in Clevedon is seeking a motivated Customer Service Advisor to deliver exceptional support. In this role, you will engage with customers through phone and email, resolve queries efficiently, and provide updates on orders. The ideal candidate possesses excellent communication skills, a proactive approach, and experience in customer service. This opportunity offers a competitive salary between £22,000 and £24,000 along with a supportive working environment that values personal growth.

Qualifications

• Proven ability to engage effectively with customers and colleagues.
• Strong motivation to excel in a customer service role.
• Previous experience in relevant fields is advantageous.

Responsibilities

• Engage with new and existing customers through phone and email.
• Collaborate with departments to resolve customer queries.
• Provide timely updates on orders and installations.
• Investigate and troubleshoot customer queries.

Skills

Excellent verbal and written communication skills

Self-starting and proactive

Experience in administration or customer service

Ability to work independently and collaboratively

Job description

Customer Service Advisor

Are you a confident and motivated individual looking to join a market leading business offering a fantastic working environment?

Our client is experiencing continuous growth and is now seeking a dedicated Customer Service Advisor to join their dynamic team, delivering exceptional support to customers and colleagues alike.

Responsibilities

• Engaging with new and existing customers and suppliers through phone and email to deliver the best possible service.
• Collaborating with various departments to efficiently resolve customer queries and find effective solutions.
• Providing timely updates on orders and installations, ensuring customers are well-informed throughout the process.
• Investigating and troubleshooting a diverse range of queries to ensure customer satisfaction.
• Assisting with ad hoc customer service and administrative tasks.

Qualifications

• Excellent verbal and written communication skills, enabling you to effectively engage with customers and colleagues.
• A self-starting, proactive approach, coupled with a strong motivation to excel in your role.
• Previous experience in administration, customer service, or transferable skills that demonstrate your ability to thrive in this position.
• The capacity to work both independently and collaboratively within a team environment.

This is a fantastic opportunity to become part of an established business known for its friendly and supportive work environment. The company values its employees and offers ample opportunities for personal and professional growth.

Salary

Competitive salary ranging from £22,000 to £24,000.