Client Service Advisor

Equifax; Leeds; On-site; GBP 20,000 - 28,000; Full time

Job summary

Equifax in Leeds is seeking a Client Service Adviser to ensure first-class support for new and existing customers. You will handle queries related to account management, billing, disputes, data requests, suggestions and complaints.

Working with a dedicated team, you will manage your workload, meet deadlines, maintain quality, follow documented procedures and seek efficiency improvements while continually developing your skills.

Qualifications

• Experience in a customer service environment.
• Ability to communicate effectively and build positive relationships.
• Be proactive and deliver exceptional customer experience.
• Ability to problem solve and make decisions.
• Maintain attention to detail whilst working under pressure.

Responsibilities

• Provide support and issue resolution to clients/customers and partners.
• Manage workload queue and prioritise based on business requirement and direction.
• Ensure work is completed within the required timeframes and maintain call production and quality levels.
• Perform all processes and procedures in line with documentation
• Seek efficiency opportunities and participate in planning and discussions to continually improve service.
• Solicit and provide feedback for their own development

Skills

Customer service

Communication

Proactivity

Problem solving

Attention to detail

Under pressure

Tools

MS Office

G Suite

Job description

The Client Service Adviser will be responsible for ensuring the services we provide to our new and existing customers is first class. Dealing with queries relating to account management, billing inquiries, disputes, service or data requests, suggestions and complaints.

What You'll Do

• Responsible for providing support and issue resolution to clients/customers and partners.
• Managing your workload queue and prioritising based on business requirement and direction.
• Ensure work is completed within the required timeframes and maintain call production and quality levels.
• Perform all processes and procedures in line with documentation
• Seek efficiency opportunities and participate in planning and discussions to continually improve service.
• Solicit and provide feedback for their own development

What Experience You Need

• Experience in customer service environment
• The ability to communicate effectively and build positive relationships
• Be proactive and deliver exceptional customer experience
• Ability to problem solve and make decisions
• Maintain attention to detail whilst working under pressure
• Demonstrate determination to succeed and achieve great results
• Good computer skills able to use MS Office word, Excel and ideally G Suite
• Remains calm and focused under pressure

What could set you apart

• Experience within a regulated environment
• Excellent communication skills both written and oral
• Proven ability in multitasking, exceptional organisational and time management skills
• Ability to use own initiative and flexibility in all aspects of working life
• Highly motivated, eagerness to learn with an ability to work within a like minded driven team
• Professional attitude under all circumstances with a high commitment to delivering a superior customer service experience
• Displays empathy, patience and self-discipline
• Remains calm and focused under pressure
• Logical thinker with focus on attention to detail

We believe great things happen when teams connect. Our schedule is built around 4 days of high-impact, in-office collaboration (Monday-Thursday), paired with Friday Flexibility to wrap up your week remotely.