Customer Service Advisor

TN United Kingdom; Sunderland; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a passionate Contact Centre Agent to join their team. This role focuses on delivering exceptional customer service while maximizing opportunities at every interaction. The ideal candidate will possess excellent communication skills and a drive to succeed. The company offers a supportive environment with excellent career development opportunities and a comprehensive benefits package, including generous holiday allowances and life assurance. If you thrive in a team-oriented setting and are eager to make a difference in the lives of pets, this is the perfect opportunity for you.

Benefits

25 days holiday per year

Excellent career opportunities

Paid statutory holidays

Life assurance 4 x annual salary

Free car parking

Qualifications

• Excellent telephone manner and accurate keyboard skills.
• Experience in a similar environment is essential.

Responsibilities

• Deliver excellent customer service at every interaction.
• Maximise opportunities for PDSA during customer interactions.

Skills

Customer Service

Telephone Manner

Data Entry Skills

Teamwork

Job description

Social network you want to login/join with:

People and Pets are at the heart of what we do.

Are you positive, confident, and hardworking with a fun attitude?

Are you a team player who is enthusiastic and professional with a drive to achieve targets?

About the role:

We are looking to recruit a Contact Centre Agent with a passion for delivering excellent customer service, while maximising opportunities for PDSA at every customer interaction.

In return, we offer an excellent benefits package including:

1. 25 days holiday per year
2. Excellent career opportunities and development
3. Paid statutory holidays
4. Life assurance 4 x annual salary
5. Free car parking

About you:

Successful candidates will have an excellent telephone manner and accurate keyboard and data entry skills. Experience in a similar environment and a drive to succeed are essential.

The closing date may be brought forward if sufficient candidates apply.

About PDSA:

As the UK’s leading veterinary charity with 48 Pet Hospitals, we strive to improve pets’ lives through prevention, education, and treatment. Our vet teams carry out 2.7 million treatments annually on 470,000 pets. Our network of around 120 high street shops supports these efforts by selling donated and new goods.

We believe in working better together. Our vets, volunteers, shop teams, and office staff are dedicated and passionate about pets. Join us to help improve the lives of every pet.

PDSA is committed to diversity and inclusion, reflecting the communities we serve. We aim to create a work environment where all individuals can utilize their skills free from discrimination or harassment, with decisions based on merit. We offer family-friendly, inclusive policies and flexible working arrangements to support team members from diverse backgrounds.

If you have questions or concerns about accessibility or require reasonable adjustments during the recruitment process, please contact us via email or telephone.