Customer Service Advisor (Newcastle upon Tyne)

JR United Kingdom; Sunderland; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their Broadband Technical Team. This role offers a supportive environment where you can develop your skills while helping customers with their broadband-related queries. With a competitive starting salary and opportunities for career progression, this position emphasizes flexibility and work-life balance. Enjoy benefits like paid carer’s leave, family leave, and discounts on products, all while working in a collaborative team focused on meaningful development. If you have a passion for technology and enjoy solving problems, this is the perfect opportunity for you.

Benefits

Access to online GP services

Market-leading paid carer’s leave

Family Leave benefits

Discounts on EE & BT products

Support for career development

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Dental insurance

Qualifications

• No specific experience is necessary; helpfulness and calmness are valued.
• Training will be provided for technical skills.

Responsibilities

• Communicate with customers over the phone regarding broadband tech-related queries.
• Resolve issues from simple router questions to complex technical problems.

Skills

Problem Solving

Communication Skills

Relationship Building

Technical Understanding

Job description

Job Title: Customer Service Advisor (Newcastle upon Tyne, Sunderland, Tyne and Wear)

Client:

EE

Location:

Sunderland, Tyne and Wear, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Where: EE North Tyneside or EE Gosforth

Type: Permanent, Full-Time

Salary: £25,087.00, rising to £25,684.00 after 8 months, plus uncapped commission

Role Overview:

Are you someone who enjoys solving problems, gaming, or tinkering with technology? If so, your transferable skills could make you successful in a Customer Service Technical role with EE.

Join our Broadband Technical Team in North Tyneside or Gosforth. You will be communicating over the phone with customers regarding various broadband tech-related queries, from simple router questions to more complex issues requiring ownership and support.

No specific experience is necessary. We value helpfulness, calmness, and relationship-building skills, and will provide training on the rest.

This role offers flexibility, including scheduling your own breaks, banking time, and occasional home working, to support your work-life balance.

What’s in it for you?

• Starting salary of £25,087.00, increasing to £25,684.00 after 8 months, plus incentives and bonuses.
• Access to online GP services 24/7 for you and your immediate family.
• Market-leading paid carer’s leave—up to 2 weeks for supporting family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay for maternity, paternity, or adoption leave.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for career development and progression.
• Season Ticket Travel Loan to assist with commuting costs.
• Volunteering days to contribute to your community.
• Optional private healthcare and dental insurance.

Join a supportive team with meaningful development opportunities. What are you waiting for?