Customer Service Advisor (Sunderland)

JR United Kingdom; Sunderland; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their Broadband Technical Team. This role offers a starting salary of £25,087, rising to £25,684 after 8 months, along with uncapped commission. Ideal candidates will possess strong problem-solving skills and a natural ability to build relationships, with no specific experience required as training will be provided. Enjoy flexibility in your work schedule, generous family leave, and various perks including discounts on products and optional private healthcare. Join a supportive team culture and take the next step in your career!

Benefits

Online GP access

Paid carer’s leave

Family leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental cover

Qualifications

• No specific experience required; training provided.
• Ability to build relationships and remain calm under pressure.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Support customers with simple and complex router issues.

Skills

Problem-solving

Customer relationship building

Technical support

Job description

Social network you want to login/join with:

Customer Service Advisor (Sunderland), Sunderland

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Client:

EE

Location:

Sunderland, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Where: EE North Tyneside OR EE Gosforth

Full Time: Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus uncapped commission

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in North Tyneside or Gosforth. You’ll be talking over the phone to customers with broadband tech-related queries. You could be helping with simple router questions or more complex issues, supporting customers throughout the process.

You don’t need specific experience to join us. If you’re naturally helpful, calm, and can build relationships, we can train you on the rest.

We offer flexibility to support your life outside work, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• A starting salary of £25,087.00, rising to £25,684.00 after 8 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks off for caring responsibilities.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year, for maternity, paternity, and adoption leave.
• Discounts on EE & BT products, saving you hundreds of pounds annually.
• Support for career development and growth.
• Season Ticket Travel Loan to assist with commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental cover.

We offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?