Customer Service Advisor (Washington)

JR United Kingdom; Sunderland; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Advisor, where you'll leverage your problem-solving skills in a dynamic environment. This exciting role involves assisting customers with broadband-related queries, ensuring they receive top-notch support. With a competitive starting salary and opportunities for career development, you'll be part of a supportive team that values your contributions. Enjoy flexible working arrangements and a range of benefits designed to enhance your work-life balance. Don't miss out on this chance to build a rewarding career in customer service!

Benefits

Online GP access 24/7

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental coverage

Qualifications

• No specific experience needed; training provided.
• Good at building relationships and naturally helpful.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Provide support for simple and complex issues.

Skills

Problem-solving

Customer service

Communication

Technical troubleshooting

Education

No specific experience needed

Job description

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Customer Service Advisor (Washington), Sunderland

Client: EE

Location: Sunderland, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Where: EE North Tyneside OR EE Gosforth

Full Time: Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months, plus uncapped commission

Why this job matters

Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in North Tyneside or Gosforth. You’ll be talking over the phone to customers with broadband tech-related queries, helping with simple questions or more complex issues, providing support throughout.

No specific experience needed. If you’re naturally helpful, calm, and good at building relationships, we can train you on the rest.

We offer flexible working arrangements to support your life commitments, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087.00 rising to £25,684.00 after 8 months, plus incentives and bonuses.
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, and adoption leave.
• Discounts on EE & BT products, saving you hundreds of pounds annually.
• Support for career development and progression.
• Season Ticket Travel Loan for commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage.

Join a great team with supportive culture and tailored training to build a lasting career. What are you waiting for?