Customer Service Advisor - Uncapped Commission (Washington)

JR United Kingdom; Sunderland; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their dynamic team. This role is perfect for confident communicators who enjoy building relationships and helping customers find the right products. With a competitive starting salary and opportunities for career development, this position offers flexibility and the chance to make a real impact. Enjoy a supportive work environment, generous leave policies, and access to a range of benefits, including private healthcare and discounts on products. If you're passionate about customer service and ready to take the next step in your career, this is the opportunity for you.

Benefits

Online GP access

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental Insurance

Qualifications

• Experience in customer service or sales roles.
• Ability to communicate effectively and build relationships.

Responsibilities

• Engage with customers over the phone to discuss products.
• Provide support and advice to enhance customers' digital lives.

Skills

Customer Service Skills

Communication Skills

Sales Skills

Education

High School Diploma

Job description

Social network you want to login/join with:

Customer Service Advisor - Uncapped Commission (Washington), Sunderland

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Client:

EE

Location:

Sunderland, United Kingdom

Job Category:

Other

EU work permit required:

Yes

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Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Where: EE Gosforth -BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET

Full Time: Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months, plus uncapped commission

Why this job matters

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Tyneside or Gosforth.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss appointments or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and bank time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087.00 rising to £25,684.00 after 8 months, plus incentives and bonuses.
• Online GP – giving you access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave, up to 2 weeks off for carers to support colleagues caring for family or friends who are disabled, ill, or elderly.
• Family Leave – equalized maternity, paternity, and adoption leave, offering all parents 18 weeks full pay and 8 weeks half pay in the first year, regardless of how they grow their family.
• Huge discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and supporting you in achieving your career goals.
• Season Ticket Travel Loan – funds to pay for your travel to and from work upfront, making a difference where it counts.
• Volunteering days to give back to your local community.
• Optional Private Healthcare and Dental to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?