Customer Service Advisor - Uncapped Commission (Sunderland)

JR United Kingdom; Sunderland; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their dynamic Sales Team. This role offers a competitive starting salary with opportunities for growth, including uncapped commission. Ideal for those with strong communication skills and a passion for helping others, this position provides flexibility and support for career development. With a focus on building relationships rather than hard sales, you will engage with customers to enhance their digital experiences. Join a supportive team culture and enjoy numerous benefits, including healthcare coverage and generous leave policies.

Benefits

Online GP Access

Paid Carer’s Leave

Family Leave

Discounts on EE & BT Products

Career Development Support

Season Ticket Travel Loan

Volunteering Days

Optional Private Healthcare

Optional Dental Coverage

Qualifications

• Confident talker with strong customer service skills.
• Ability to build relationships and negotiate effectively.

Responsibilities

• Engage with customers over the phone to enhance their digital lives.
• Discuss suitable products and services based on customer needs.

Skills

Customer Service Skills

Communication Skills

Sales Skills

Negotiation Skills

Education

High School Diploma

Job description

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Customer Service Advisor - Uncapped Commission (Sunderland), Sunderland

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Client:

EE

Location:

Sunderland, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Where: EE Gosforth - BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET

Full Time: Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months, plus uncapped commission

Why this job matters

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Tyneside or Gosforth.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss appointments or can look after your family in an emergency. This includes scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• A starting salary of £25,087.00 rising to £25,684.00 after 8 months, plus incentives and bonuses.
• Online GP – Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave, up to 2 weeks off for carers supporting family or friends who are disabled, ill, or elderly.
• Family Leave - Equalized maternity, paternity, and adoption leave, with 18 weeks full pay and 8 weeks half pay in the first year.
• Huge discounts on EE & BT products, including mobile and broadband, saving hundreds of pounds every year.
• Support for your career development. We’re passionate about developing our people and will support you in achieving your career goals.
• Season Ticket Travel Loan – Funds to pay for your commute upfront.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage for you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?