Customer Service Advisor

Confidential; Newcastle upon Tyne; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Onsite Parking

2 shifts Mon-Fri 9:00–17:30

1 Saturday per month 9:00–15:00

20 days holiday + Bank Holidays

Commission on top of salary

Career growth and training

Job summary

Confidential is seeking a Customer Service and Sales Agent in Newcastle-under-Lyme to deliver exceptional customer support and promote products with a no cold calling approach. The role requires enthusiasm, strong communication, and a drive to meet targets.

You will work in a fast-paced environment, handling calls and emails, while supporting ongoing training and development within a friendly team. A commission scheme complements the base salary and career growth opportunities.

Qualifications

• Excellent communication and strong customer focus are essential.
• Able to handle complaints professionally and drive sales with empathy.
• Experience on the telephone is preferred; self-motivation and teamwork are key.

Responsibilities

• Deliver exceptional service with a friendly, upbeat approach via phone and email.
• Promote and sell products/services; achieve and exceed targets with no cold calling.
• Collaborate with the team to brainstorm ideas to improve service and sales.
• Take initiative to learn and suggest improvements for business growth.
• Embrace feedback as a tool for personal and team development.

Skills

Excellent communication

Customer focused

Self-motivated

Complaint handling

Sales skills

Telephone experience

Team player

Working under pressure

Own transport

Problem solving

Job description

CUSTOMER SERVICE ADVISOR NEWCASTLE UNDER LYME - £26,500 - £30,000 PLUS COMMISSION

Are you a dynamic and enthusiastic individual with a passion for delivering exceptional customer experiences while driving sales? Join our clients vibrant team as a Customer Service and Sales Agent, where your fun and motivated spirit will help push the boundaries of customer service and sales excellence! Confidence is key and you will be dealing with customers very quickly, although ongoing training and support will continue.

COMPANY BACKGROUND

Our client is an independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. They have continued to grow month on month and gain a reputation for offering a competitive service and second to none customer service. This is a small business and every single employee is a member of the family, as are the customers.

CUSTOMER SERVICE JOB PURPOSE

Develop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.

CUSTOMER SERVICE DUTIES

• - Deliver Exceptional Service: Engage with customers in a friendly and upbeat manner, providing them with incredible support and assistance.
• - Sales Dynamo: Harness your customer service and communication skills to promote and sell our products and services. Achieve and exceed targets by empathising with customer needs and providing tailored solutions. NO COLD CALLING
• - Motivated Team Player: Collaborate with fellow team members to sales brainstorm creative ideas and strategies that elevate our service and sales game.
• - Innovate & Progress: Take the initiative to learn new things and provide suggestions for assisting the business growth.
• - Feedback Champion: Embrace feedback enthusiastically, using it as a tool for growth.

CUSTOMER SERVICE REQUIREMENTS

• - Excellent communication skills
• - Customer focused
• - Self-motivated
• - Able to manage complaints professionally
• - Keen to drive business forward
• - Ideally experienced dealing with customers on the telephone
• - Passionate about helping people
• - Team player
• - Able to work in a fast-paced environment
• - Excellent PC skills
• - Problem solver
• - Patient
• - Able to work under pressure
• - Due to location, it is preferred you have you own transport

PACKAGE AND BENEFITS

• - Working 2 shifts Monday to Friday 9am-5.30pm and 9.30am-6pm
• - Working 1 Saturday per month 9am-3pm
• - 20 days holiday plus Bank Holidays
• - Onsite Parking
• - £26,500 - £30,000 plus commission
• - Fantastic opportunity to build a career
• - Excellent ongoing training and support
• - Fun days and events
• - Feel valued everyday

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