Customer service administrator / advisor

Acis Group; Gainsborough CP; Sur place; GBP 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

25 days annual leave

Pension contributions up to 10%

Professional training funded

Volunteer day

Résumé du poste

Acis Group is seeking a Customer Service Advisor/Administrator to be the friendly, confident voice our customers rely on. You will answer calls, respond through digital channels, welcome visitors and resolve enquiries, ensuring information is accurate and actions are completed first time.

In a fast-paced housing office you’ll work with colleagues, log cases in our CRM, and uphold a positive professional image while showing empathy and resilience to support vulnerable customers.

Qualifications

• Good standard of education with strong numeracy and literacy.
• Experience in fast-paced customer-focused office environment dealing with enquiries via telephone, digital methods, social media and face to face.
• Strong IT skills with experience of utilizing a customer relationship management system.
• Customer-focused with experience of resolving complaints.
• Ability to work effectively as part of a team.

Responsabilités

• Answer calls and respond through digital channels.
• Welcome visitors and resolve enquiries.
• Work in a fast-paced environment.
• Demonstrate empathy with customers and uphold Acis values.
• Log and track cases in CRM and collaborate with colleagues.

Connaissances

Good communication

Teamwork

Empathy

Resilience

Flexible hours

Complaint resolution

Customer focus

Professional image

Calm under pressure

Outils

CRM system

Description du poste

Step into a role where you'll be the friendly, confident voice our customers rely on. As a Customer Service Advisor/Administrator, you'll bring energy and personality to every interaction-whether you're answering calls, responding through digital channels, welcoming visitors or resolving complex enquiries. If you thrive in a fast-paced environment, love helping people and take pride in getting things right first time, this is your chance to make a real difference in the lives of our customers.

• Good standard of education, with strong numeracy and literacy
• Experience of working in a fast paced, customer focussed office environment dealing with enquiries via the telephone, digital methods, social media and face to face
• Strong IT skills with experience of utilising a customer relationship management system
• Customer focussed and experience of resolving complaints
• Ability to work effectively as part of a team
• Able to portray a positive professional image and have empathy with Acis' aims and values
• Have a nonjudgmental, approachable and calm approach to communicating with our diverse and vulnerable customers
• Ability to be flexible with working hours to meet the needs of the business.
• Resilience. Working in social housing is a challenging but rewarding career, you'll be helping to bring real change to our customer's lives.
• What will make you stand out from the crowd:
• Proactive in seeking results
• Able to make quick and logical decisions in line with current policies and information available
• Knowledge of providing customer support via social media and digitally.
• Experience of repairs diagnosis
• You’ll be adept at change, having got hands on experience living and breathing new ways of working and knowing how to bring your colleagues along for the experience and do what is right for your customers.
• Generous holiday entitlement - 25 days annual leave rising by 1 per year to a max of 30 plus bank holidays
• Pension contributions up to 10%
• The opportunity to undertake professional training, funded by us.
• One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)
• Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more
• Benefits with Acis Perkz - a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!
• Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers
• Long service awards for our loyal employees
• Cycle to work scheme
• Employee Assistance Programme to give you confidential advice and support, when you need it
• Professional membership subscription to support your continuous professional development
• Death in service benefit as part of our pension scheme