Customer Service Advisor

Andy File Associates Ltd; Sheffield; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a dynamic and growing organization in Sheffield as the first point of contact for customers. This role offers an exciting opportunity to utilize your customer service skills in a supportive environment. You will manage inquiries, provide product advice, and handle orders while ensuring customer satisfaction. The company values attention to detail and strong organizational skills, making it a great place for those who thrive in a fast-paced setting. With a competitive salary and benefits like free on-site parking, this position is perfect for someone looking to grow in their career.

Benefits

Free on-site parking

Branded workwear provided

Qualifications

• At least one year of customer service experience required.
• GCSE level qualification in Maths and English at grade C or above.

Responsibilities

• Be the first point of contact for the company.
• Manage multiple email inboxes and respond to enquiries.
• Handle customer complaints and escalate where necessary.

Skills

Customer Service Experience

Telephone Manner

Written Communication

Proficiency in Microsoft and Google Software

Attention to Detail

Organizational Skills

Flexibility

Education

GCSE in Maths

GCSE in English

Tools

Microsoft Office

Google Workspace

Job description

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position.

This is an exciting opportunity to join a market leading organisation which has demonstrated continuous growth and development. The company sources materials from demolition projects nationwide, from derelict farmhouses to large commercial developments. Established and located in the industrial heart of Sheffield, the company has gained vast knowledge and built a strong reputation within the industry.

Duties/Responsibilities

• Be the first point of contact for the company.
• Respond to all incoming enquiries.
• Manage multiple email inboxes.
• Greet visitors to the premises.
• Give product advice to customers.
• Provide quotations to customers.
• Take orders over the telephone.
• Raise invoices and take payments from customers.
• Deal with and log all aftersales enquiries.
• Handle customer complaints and escalate where necessary.
• Other duties as required by the business from time to time.

Person Specification

Essential

• Previous customer service experience of at least one year.
• Confident and polite telephone manner.
• Good written communication skills.
• Proficient with email, word processing and spreadsheet software (Microsoft, Google etc).
• Attention to detail.
• Strong organisational skills.
• GCSE level qualification in Maths and English at grade C or above, or equivalent.
• Ability to be flexible in line with the needs of the business.

Preferable

• Experience working in a small team.

Location:Sheffield S3.

Hours:Monday to Friday 8am - 4pm.

Salary: £29,000 paid weekly.

Benefits

• Free on-site parking.
• Branded workwear provided.