Customer Service Advisor

search; Scotland; On-site; GBP 10,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor in Cumbernauld. You will handle inbound and outbound calls, support existing customers, and address their needs effectively. Strong customer service experience is essential for this position. This role offers a competitive salary of £26,830 plus a potential bonus, working Monday to Friday from 8:30 am to 5 pm.

Qualifications

• Strong customer service experience is required.
• Ability to handle customer complaints effectively.
• Experience in managing customer inquiries through phone and emails.

Responsibilities

• Take inbound calls and respond to emails promptly.
• Make outbound calls to follow up with existing customers.
• Provide solutions and define new products for customers.
• Handle customer complaints and process orders efficiently.

Skills

Customer service experience

Communication skills

Problem-solving skills

Job description

Customer Service Advisor

Salary - 26,830 Potential Bonus of 4,200 per year
Location - Cumbernauld
Hours - Monday to Friday 8:30am - 5pm

This position for the Customer Sales Advisor will see you respond to calls from existing customers who want to order, manage, and request items for them and, if applicable, offer a new product that may suit their needs - Although sales is involved within this role, cold calling is NOT a part of the role.

Responsibilities

• Take inbound calls and respond to emails in a timely manner
• Make outbound calls to existing customers who haven't been picked up and dealt with in a few months - see if they need any new products
• Support customers by providing solutions - defining new products that may suit their needs - in addition to their existing orders, or sometimes they may be late for normal products, with strategies through which they can contribute to.
• Handle all customer complaints to the best of your ability
• Generate order cost advice/quotes, process orders, and send invoices to customers using the ordering system - this information is managed through an internal process, for which full training will be provided

If you have strong Customer service experience and looking for a new opportunity apply ASAP for immediate consideration.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.