Customer Service Advisor

Barclays; Salisbury; On-site; GBP 27,000; Full time

Job summary

Join Barclays as a Customer Service Advisor and make a difference in customers' lives. This role involves providing exceptional service, resolving queries, and collaborating across teams to enhance customer experiences. With a starting salary of £26,500 and a comprehensive benefits package, you will have the support needed to succeed and grow your career.

Benefits

Pension plan

Private medical insurance

Life insurance

Income protection

Comprehensive benefits package

Qualifications

• Background in customer service, retail, or hospitality.
• Passion for helping people and resolving issues.
• Ability to work collaboratively across teams.

Responsibilities

• Provide resolutions for customer queries and personalise interactions.
• Collaborate across digital channels for customer service.
• Support internal stakeholders to meet client needs.

Skills

Empathy

Customer Service

Communication

Job description

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role supporting customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly face and first point of contact for our Retail Banking customers in branch or at local hubs, offering face-to-face guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, with a starting salary of £26,500. You’ll also enjoy our comprehensive benefits package, including a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through multiple communication channels.

Accountabilities

1. Collaborate across multiple digital channels to personalise each customer interaction.
2. Enhance the bank's digital capabilities when current technology is not yet supporting customer needs.
3. Provide exceptional customer service by responding to inquiries, resolving issues, and efficiently handling client requests.
4. Support internal stakeholders, including sales, operational, and risk management teams, to meet client needs and ensure accurate, timely transactions.
5. Support teams within business operations, including risk management, compliance, and collections.
6. Comply with all regulatory requirements and internal policies related to customer care.

Analyst Expectations

1. Meet stakeholder and customer needs through specialist advice and support.
2. Perform activities promptly and to a high standard, impacting related roles.
3. Possibly have responsibility for specific processes within a team.
4. Lead and supervise a team, guiding professional development, allocating work, and coordinating resources. For leadership roles, demonstrate the LEAD behaviours: Listen, Energise, Align, Develop.
5. If individual contributor, manage own workload, implement systems and processes, and participate in broader projects.
6. Execute work as per processes, collaborating with related teams.
7. Review colleagues' work to meet requirements.
8. Provide specialist advice within own work area.
9. Manage risk and controls, ensuring work complies with rules, regulations, and conduct codes.
10. Understand how all teams contribute to broader objectives.
11. Develop understanding of underlying principles and build operational expertise.
12. Make judgements based on experience and practice.
13. Evaluate options in situations not covered by procedures.
14. Communicate sensitive or difficult information effectively.
15. Build relationships with stakeholders and customers to identify and address needs.

All colleagues are expected to demonstrate Barclays Values—Respect, Integrity, Service, Excellence, and Stewardship—and embody the Barclays Mindset—Empower, Challenge, Drive.