Customer Service Advisor

Robert Bosch Group; Old Hall Street, Liverpool; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in service solutions is seeking a Customer Service Advisor for a 6-month fixed-term role. You will enhance customer experiences for a high-end automotive brand by delivering tailored service and building strong customer relationships. This position offers flexible working options and the chance to work within a dynamic team focused on excellence.

Benefits

Flexible work options

Employee discounts

Creative opportunities

Qualifications

• Experience in high-end, VIP customer service.
• Excellent communication skills in English and another language.
• Experience in a Customer Contact Centre is advantageous.

Responsibilities

• Deliver a luxury experience to customers.
• Engage with customers to understand their requirements.
• Build relationships with the dealer network.

Skills

Customer Service

Communication

Problem-solving

Emotional Intelligence

Attention to Detail

Tools

MS Office

Job description

Customer Service Advisor 6 Months Fixed Term

Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in mobility solutions, consumer goods, industrial technology, or energy and building technology – with us, you will have the chance to improve quality of life across the UK and globally. Welcome to Bosch. For over 30 years, Bosch Service Solutions (SO) offers innovative services in more than 30 languages with over 10,000 associates across 37 locations. Bosch Service Solutions has evolved into a successful international provider of Business Process Outsourcing.

We are currently looking for experienced Brand Advisors to join one of our luxury brand campaigns for a high-end automotive brand.

Responsibilities:

1. Deliver a luxury experience to customers.
2. Develop a deep understanding of vehicles and services to embody brand values and provide exceptional service.
3. Provide tailored, friendly, and professional service, focusing on customer needs.
4. Handle customer interactions promptly and knowledgeably across various communication channels.
5. Engage with customers to understand their requirements and deliver a world-class experience.
6. Build relationships with the dealer network to ensure high-quality service.
7. Offer value-added services to enhance customer experience and brand reputation.
8. Maintain and ensure the quality of customer data.
9. Identify and report service-related issues or trends.

Candidate Requirements:

• Experience in high-end, VIP customer service in retail, hospitality, travel/leisure, or luxury automotive sectors.
• Experience in a Customer Contact Centre environment is advantageous.
• Passion for delivering first-class customer service.
• Adaptability and flexibility.
• Excellent communication skills in English and another language.
• Strong social skills, emotional intelligence, and good listening skills.
• Problem-solving abilities and attention to detail.
• Interest in the campaign brand.
• Positive, proactive, confident, and self-motivated attitude.
• Team player.
• Proficiency in MS Office and IT skills.
• Ability to escalate issues when necessary.

Operational Details:

Hours: 7-day shift operation from 07:00 to 18:15.
Benefits: Flexible work options, hybrid home/office working, employee discounts, creative opportunities, and a centrally located office.