Customer Service Advisor

Barclays; Witney; On-site; GBP 26,000 - 31,000; Full time

Job summary

Join Barclays as a Customer Service Advisor, where your passion for helping people will make a real difference. You'll provide exceptional customer service, support clients through various channels, and work within a collaborative team environment. Enjoy a competitive salary, comprehensive benefits, and opportunities for career growth.

Benefits

Pension plan

Private medical insurance

Life insurance

Income protection

Qualifications

• Experience in customer service, retail, or hospitality.
• Ability to provide resolutions for customer queries.
• Strong communication skills for effective interaction.

Responsibilities

• Provide exceptional customer service by resolving issues.
• Collaborate across digital channels to personalize interactions.
• Support internal teams to meet client needs.

Skills

Empathy

Customer Service

Communication

Job description

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role supporting customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly face and first point of contact for our Retail Banking customers in branch or at one of our local hubs, offering face-to-face guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive benefits package, including a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through multiple communication channels.

Accountabilities

1. Collaborate across multiple digital channels to personalise each interaction with a customer.
2. Enhance the bank's digital capabilities when current technology is not yet ready to support.
3. Provide exceptional customer service by responding to inquiries, resolving issues, and handling client requests efficiently.
4. Support internal stakeholders, including sales, operational, and risk management teams, to meet client needs and expectations, ensuring transactions are executed accurately and on time.
5. Support teams within the business operations, including risk management, compliance, and collections.
6. Comply with all regulatory requirements and internal policies related to customer care.

Analyst Expectations

1. Meet stakeholder and customer needs through specialist advice and support.
2. Perform activities in a timely manner and to a high standard, impacting both the role and surrounding roles.
3. Possibly have responsibility for specific processes within a team.
4. Lead and supervise a team, guiding professional development, allocating work, and coordinating resources.
5. If in a leadership role, demonstrate leadership behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
6. Manage own workload, implement systems and processes, and participate in broader projects.
7. Execute work requirements as per processes, collaborating with related teams.
8. Check colleagues' work to meet requirements.
9. Provide specialist advice related to own work area.
10. Manage risk and controls, ensuring work complies with rules and regulations.
11. Understand how all teams contribute to broader objectives and build operational expertise.
12. Develop awareness of principles underlying the work area.
13. Make judgements based on experience and evaluate options in non-standard situations.
14. Communicate sensitive or complex information effectively.
15. Build relationships to identify and address stakeholder and customer needs.

All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, and embody the Barclays Mindset to Empower, Challenge, and Drive.