Customer Service Advisor

TN United Kingdom; Rotherham; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated individuals for the role of Inbound Customer Service Advisor. This position offers a dynamic environment where you will assist customers with their account-related inquiries. You will be responsible for handling incoming calls, resolving issues efficiently, and maintaining accurate records. With a competitive hourly rate and enhanced pay for weekend work, this role is perfect for those who thrive under pressure and are committed to providing exceptional service. Join a supportive team and enjoy flexible working hours that accommodate your personal commitments.

Benefits

Wettbewerbsfähiger Stundenlohn

Umfangreiche Schulung

Flexibles Arbeiten

Qualifications

• Ausgezeichnete Kommunikationsfähigkeiten in Wort und Schrift.
• Starke Problemlösungsfähigkeiten und Detailgenauigkeit.

Responsibilities

• Beantwortung eingehender Anrufe von Kunden professionell.
• Unterstützung der Kunden bei der Kontoverwaltung und Passwortzurücksetzung.

Skills

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Detailgenauigkeit

Computerkenntnisse

Kundenorientierung

Job description

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Job Title: Customer Service Advisor
Contract Type: Temporary
Location: Rotherham, S63
Shift Pattern: Monday to Sunday, working 5 out of 7 days, between 8am - 6pm
Hours: 37.5 hours per week
Pay Rate: £12.33 per hour, with weekend work paid at 1.5X rate
Start Date: 13th May

About Us:
Blue Arrow is committed to providing exceptional customer service and support. We are looking for dedicated and enthusiastic individuals to join our team as Inbound Customer Service Advisors. This role is perfect for those who thrive in a fast-paced environment and enjoy helping customers with their account-related inquiries.

Job Description:
As an Inbound Customer Service Advisor, you will be responsible for handling incoming calls from customers who need assistance with their accounts. Your primary duties will include amending account information, resetting passwords, and performing general account maintenance. You will be the first point of contact for our customers, ensuring their issues are resolved promptly and efficiently.

Key Responsibilities:
* Answer inbound calls from customers in a professional and courteous manner.
* Assist customers with amending account information and resetting passwords.
* Perform general account maintenance tasks.
* Provide accurate information and support to customers regarding their accounts.
* Resolve customer inquiries and issues efficiently and effectively.
* Maintain detailed and accurate records of customer interactions.
* Adhere to company policies and procedures.

Required Skills:
* Excellent communication skills, both verbal and written.
* Strong problem-solving abilities and attention to detail.
* Ability to handle high call volumes and work under pressure.
* Proficiency in using computer systems and software applications.
* Customer-focused attitude with a commitment to providing exceptional service.
* Ability to work flexible hours, including weekends.
* Previous experience in a customer service role is preferred but not required.
Benefits:
* Competitive hourly rate with enhanced pay for weekend work.
* Opportunity to work in a supportive and dynamic team environment.
* Comprehensive training provided to ensure success in the role.
* Flexible working hours to accommodate personal commitments.

In order to progress, please submit an updated CV with your application. Please ensure your CV is up to date with any gaps explained as any gaps in activity can cause your CV to not be considered.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.