Customer Service Advisor

Page Personnel; Rochdale; On-site; GBP 10,000 - 40,000; Part time

Job summary

A community-focused organisation in Rochdale is seeking a Customer Service Advisor for a 4-month temporary role. This position involves responding to customer enquiries via phone and email, providing accurate information, and maintaining records of interactions. Candidates should have strong communication skills and experience in a customer-focused role. The role offers a competitive hourly rate, immediate start, and free on-site parking.

Benefits

Competitive hourly rate

Weekly pay

Free on-site parking

Immediate start

Qualifications

• Experience in a call centre environment preferred.
• Can commit to a 4-month temporary role.
• Understanding of confidentiality and professionalism.

Responsibilities

• Respond to customer enquiries via phone and email.
• Provide accurate information about services and resolve issues.
• Maintain records of customer interactions.
• Collaborate with colleagues for customer experience improvement.
• Identify and report recurring issues to improve service delivery.
• Assist customers in navigating resources and services.

Skills

Strong communication and interpersonal skills

Experience in a customer-focused role

Excellent organisational and time-management abilities

Proficiency in using computer systems and databases

Proactive attitude towards problem-solving

Job description

• 4 month temporary role offering an immediate start
• Competitive hourly rate & weekly pay

About Our Client

This not-for-profit organisation, who is committed to serving the community and delivering excellent customer service. As a small-sized team, they focus on providing tailored support to meet the needs of their clients.

Job Description

• Respond to customer enquiries via phone and email, ensuring a professional and helpful approach.
• Provide accurate information about services and resolve customer issues promptly.
• Maintain detailed and organised records of customer interactions.
• Collaborate with colleagues to ensure a seamless customer experience.
• Identify and report recurring issues to improve service delivery.
• Assist customers in navigating available resources and services.

The Successful Applicant

A successful Customer Service Advisor should have :

• Strong communication and interpersonal skills.
• Experience in a customer-focused role, preferably within a call centre environment.
• Excellent organisational and time‑management abilities.
• Proficiency in using computer systems and databases.
• A proactive attitude towards problem‑solving and customer care.
• An understanding of the importance of confidentiality and professionalism.
• Can commit to a 4 month temporary role.

Due to the immediate nature of this position, we can only consider applications from candidates who are immediately available and can start without notice.

What's on Offer

• Competitive hourly rate & weekly pay.
• Immediate start.
• Free on-site parking.