Customer Service Advisor

NHS Professionals; Reading; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

27 days annual leave + bank holidays

Blue Light Card discounts

Beat rewards & recognition platform

Star of the Month £100 vouchers

Pension 10% contribution

Life Assurance

Group Income Protection

Wellbeing Programme

Employee Assistance Programme

Employee Engagement & discounts

Job summary

NHS Professionals is recruiting for a Customer Service Advisor (Flexible Worker Advisor) based at the NHSP Office in Reading. This fixed-term contract runs until 3 December 2027, full-time 37.5 hours per week, with a salary of £25,890 per annum plus exclusive benefits.

The role supports NHS professionals by handling queries and managing shift bookings to ensure staffing needs are met across trusts. We offer a comprehensive rewards package including generous annual leave, pension contributions,

Qualifications

• Customer service experience in a role focused on delighting the customer.
• Ability to handle high volume internal and external enquiries.
• Strong written, face-to-face and telephone communication skills.

Responsibilities

• Receive and respond to queries from workers and support shift bookings.
• Facilitate filling bank shifts while meeting workers’ needs.
• Build strong relationships with hiring and bank staff to pre-empt issues.

Skills

Customer service experience

Administration experience

Proactive relationship building

Excellent written and spoken English

Time and workload management

Job description

About The Role

If you’re great with people, enjoy helping others and passionate about giving advice, a Customer Service career at NHS Professionals could be a great choice for you.

Join us and you’ll be part of a customer-focussed community, receiving first-class training, and exceptional career development opportunities, within a culture truly driven by care.

We are recruiting for a Customer Service Advisor (Internally Known as Flexible Worker Advisor), please note this is a fixed term contract until 3 December 2027.

Location -NHSP Office, Level 2, Princes House,London Road, Reading,RG1 5UZ
Full-Time 37.5 Hours per Week
£25,890 per annum - plus the opportunity to take advantage a range of exclusive Rewards and Benefits

In this busy and exciting role, you will receive and respond to queries from our workers and support them with their shift booking. The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. But this isn’t just any customer service role – every call our Customer Support Advisors answer, and every query we resolve, helps support healthcare professionals working in NHS trusts and hospitals across the country.

In return for your fantastic people skills and commitment we offer a unique set of rewards and benefits that you can make the most out of:

Annual Leave – We offer a Whopping 27 days Annual Leave allowance Plus Bank Holidays and the option to buy an extra 3 days annual leave each year!
Employee Discount Schemes – You’ll have access to a range of exclusive benefits such as the Blue Light Card which provides members with access to over 15,000 discounts online and on the high street! And Beat a reward and recognition engagement platform with employee discounts on electricals, entertainment, travel and so much more.
Star of the Month! – Our star of the month award initiative recognises colleagues who go the extra mile, winning a whopping £100 worth of shopping vouchers.

About The Candidate

The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the hiring and bank staff communities, prioritising pro-active tasks to pre-empt process or service issues with the end goal of delighting our customers; our aim is to be a "customer obsessed" organisation.

We are looking for candidates with:

• Key to success in this role is to establish strong working relationships and to be able to prioritise tasks.
• Customer service experience in an environment where delighting the customer is the core focus
• Administration experience
• Ability to deal with high volume internal and external customer enquiries and conflicting priorities
• Advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a wide range customers
• Proactive approach to relationships and trouble shooting
• Ability to manage time and workload effectively
• Prioritising conflicting workloads

About Us

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 27 days per year, plus bank holidays
• A commitment to talent management & development
• Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
• Pension– We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
• Life Assurance
• Group Income Protection
• Wellbeing Programme
• Employee Assistance Programme
• Employee Engagement & discounts platform

About Us:

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.