Customer Service Advisor

Manpower Group (UK); Preston; Hybrid; GBP 18,000 - 19,000; Full time

Benefits offered by this job

25 days annual leave (pre and post 12‑

Staff discounts

Pension contribution

Personal Accident Insurance

Eye care vouchers

Referral Schemes

Save-As-You-Earn-Scheme

MyPath Development programme

Job summary

Manpower Group (UK) is hiring a Customer Service Advisor for our Preston call centre to support the TFC campaign. You will assist families, resolve queries, and contribute to meeting service targets.

The role emphasizes a positive attitude, flexibility, and strong communication skills, with comprehensive training provided.

Qualifications

• Positive attitude and a can-do spirit.
• Flexibility and ability to adapt to new situations.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Passion for providing excellent customer service.

Responsibilities

• Provide excellent customer service and resolve queries in a timely and efficient manner.
• Collaborate with team members to achieve customer service goals.

Skills

Customer service

Communication

Teamwork

Adaptability

Positive attitude

Job description

Customer Service Advisor

Shift Times: Monday - Friday 8am - 6pm. 37 hour week
Pay Rate: £13.45 (after 12 weeks) starting on £12.71
Location: West Strand Business Park in Preston, PR1 8UY

We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor supporting on the TFC campaign. Tax-Free Childcare (TFC) is a scheme for Government support towards the cost of childcare for working families. In this role you would be supporting families and making a difference by helping them. In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner. You will also be responsible for working with other team members to ensure that we meet our customer service goals.

What we are looking for

Ideally you will have worked in a customer service role before, but if this is your first role or a career change don't worry as we provide all the training and support, you'll need. At a minimum you should have:

• A positive attitude and a can-do spirit
• Flexibility and the ability to adapt to new situations
• Excellent communication skills, both written and verbal
• The ability to work independently and as part of a team
• A passion for providing excellent customer service

What we offer

As a valued employee of the Manpower, you'll have access to a range of amazing benefits;

• We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12 week arrangement.
• Staff discounts (range of lifestyle goods and services)
Pension contribution
• Personal Accident Insurance
• Eye care vouchers
• Referral Schemes
• Save-As-You-Earn-Scheme
MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)