Customer service advisor

The Best Connection Group Limited; Preston; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading staffing agency is seeking a Customer Service Advisor to handle inbound calls and provide product information. The role requires previous customer service experience and excellent communication skills. Full training and ongoing support will be provided, with opportunities for career progression. This is a temporary position until December, requiring 5 out of 7 days of work including Saturdays.

Benefits

Full training

Friendly team culture

Career progression opportunities

Qualifications

• Previous experience in customer service or sales is required.
• Excellent communication and listening skills are essential.
• Must have a proactive and positive attitude.

Responsibilities

• Answer inbound calls and respond to customer queries.
• Process orders and provide product information.
• Identify customer needs to maximize sales.

Skills

Previous experience in customer service or sales

Excellent communication and listening skills

Proactive and positive attitude

Ability to handle multiple tasks

Comfortable using computer systems

Job description

Overview

Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where every call is an opportunity to make a difference? If so, we want to hear from you!

This is a temporary role working 5 out of 7 days including a Saturday. The role is due to take place until December and no holidays are to be booked in this period.

As a Customer Service Advisor, you'll be the first point of contact for our valued customers, handling inbound calls with professionalism and warmth. You'll assist with enquiries, process orders from our catalogue, and offer tailored product recommendations to drive sales and enhance the customer experience.

Responsibilities

• Answer inbound calls and respond to customer queries efficiently and courteously
• Process orders and provide product information from our catalogue
• Identify customer needs and offer suitable products to maximise sales
• Maintain accurate records of customer interactions
• Work collaboratively with team members to meet targets and KPIs

Qualifications

• Previous experience in customer service or sales (call centre experience is a plus)
• Excellent communication and listening skills
• A proactive and positive attitude
• Ability to work in a fast-paced environment and handle multiple tasks
• Comfortable using computer systems and navigating product catalogues

What We Offer

• Full training and ongoing support
• A friendly and inclusive team culture
• Opportunities for career progression