Customer Service Advisor

Axis CLC Group; Greater London; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Perkbox

Volunteer day

Refer-a-friend bonus

Job summary

Axis CLC Group is seeking a Customer Service Advisor to support tenants and clients across the UK. You will resolve inquiries at first contact, handle inbound calls and emails about repairs, and coordinate with subcontractors to keep repair programmes on track.

The role requires strong customer service skills and the ability to work under pressure, with competence in IT systems. Competitive pay up to £28k, 25 days holiday, Perkbox, and development opportunities are offered.

Qualifications

• Excellent customer service skills.
• Ability to interact with customers face to face, by phone or in writing.
• Work well in a team and independently.
• Ability to work under pressure and meet deadlines.
• Knowledge of using IT software packages and/or company systems.
• Technical knowledge of repairs within the maintenance or building industry is an advantage.

Responsibilities

• Provide clients and customers with excellent first contact resolution across multiple channels.
• Take inbound calls and emails from tenants and the client about repairs, including updates on outstanding repairs and chasing sub-contractors.
• Use IT systems to book in repairs and rearrange appointments for tenants.
• Deal with tenants' queries by phone and email effectively.
• Liaise with Supervisors, Operatives and Sub-Contractors for repair updates.
• Support policies and initiatives related to sustainability and environmental compliance.

Skills

Customer service

Communication

Teamwork

Work under pressure

IT software knowledge

Tools

IT software tools

Job description

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported.

We have an exciting opportunity available to become aCustomer Service Advisorhere at AxisCLC!

Responsibilities

• Provide our clients and customers with excellent, first contact resolution services across multiple channels.

• Taking inbound calls and emails from tenants and the client for Southern housing Kent & Sussex in relation to repair works: Including giving updates on outstanding repairs, chasing sub-contractors, dealing with residents enquires.

• Using IT Systems to book in repairs and rearrange appointments for tenants.

• Dealing with tenants' queries over the phone and via emails effectively.

• Liaising with Supervisors, Operatives and Sub-Contractors to provide updates on repair works.

• Follow and support policies, procedures, initiatives, and work instructions related to sustainability improvement and environmental compliance.

About you

• Excellent customer service skills

• Ability to interact effectively with customers via face to face, telephone, or writing

• Work effectively within a team as well as independently

• Ability to work under pressure and to tight deadlines

• Knowledge of using IT software packages and/or company systems

• Technical knowledge of repairs within the maintenance or building industry would be an advantage

What We Offer

• A Salary of upto 28k depedning on experience

• 25 days' holiday + bank holidays

• Perkbox (discounts, perks & wellbeing offers)

• 1 paid volunteer day

• £2000 refer-a-friend bonus after the referee passes probation

• Opportunities for development and progression across Axis CLC

Why Axis CLC

Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence, and commercial property. We value reliability, quality, and social impact, and offer meaningful work with real opportunities to grow.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.