Customer Service Advisor

Michael Page; Oldham; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Hybrid working after training (3 days/

Free on-site parking

Temp-to-perm opportunity

Job summary

Michael Page is seeking a Customer Service Advisor in Oldham to be the first point of contact for customers. You will handle queries via phone and email, provide information, log details, and escalate issues as needed. This temp-to-perm opportunity offers hybrid working after training and free on-site parking.

The ideal candidate communicates well, stays customer-focused, and has experience handling queries with good organisational skills. Immediate availability is required with no notice period.

Qualifications

• Strong communication skills, both written and verbal.
• A customer-focused attitude with a problem-solving mindset.
• Experience in handling customer queries.
• Good organisational skills and attention to detail.
• Basic proficiency in using computer systems and databases.

Responsibilities

• Responding to customer enquiries via phone & email.
• Providing accurate information and resolving customer issues promptly.
• Logging and updating customer details in the system.
• Escalating more complex issues to the relevant team or department.
• Assisting with general administrative tasks related to customer service.

Skills

Strong communication

Customer-focused

Experience handling queries

Organisational skills

Attention to detail

Basic computer systems proficiency

Job description

As a Customer Service Advisor, based in Oldham, you'll be the first point of contact for customers, handling queries and providing information to ensure their needs are met efficiently.

Client Details

A leading manufacturing organisation based in Oldham.

Description

• Responding to customer enquiries via phone & email.
• Providing accurate information and resolving customer issues promptly.
• Logging and updating customer details in the system.
• Escalating more complex issues to the relevant team or department.
• Assisting with general administrative tasks related to customer service.

Profile

A successful Customer Service Advisor should have:

• Strong communication skills, both written and verbal.
• A customer-focused attitude with a problem-solving mindset.
• Experience in handling customer queries.
• Good organisational skills and attention to detail.
• Basic proficiency in using computer systems and databases.

Can commit to a temp to perm opportunity. Please note that we are only able to consider applications from candidates who are immediately available and able to commence employment without serving a notice period.

Job Offer

• Competitive hourly rate & weekly pay.
• Hybrid working once training is completed (3 days in office, 2 days at home).
• Free on-site parking.
• Temp to perm opportunity.