Customer Service Advisor

Page Personnel; Nottingham; On-site; GBP 23,000 - 28,000; Full time

Job summary

Page Personnel in Nottingham is seeking an experienced Customer Service Advisor to deliver empathetic, high-quality support across multi-channels. You will handle high-volume customer contacts, aim to resolve queries quickly, and meet KPIs while keeping customer outcomes at the heart of every interaction.

This role is office-based with patterns across 08:30–18:30, Monday to Sunday, and includes weekends off in a month.

Qualifications

• Experience in customer service roles (contact centre, retail or hospitality).
• Strong communication skills to interact effectively with customers.
• Proactive approach to problem-solving and a desire to help others.
• Positive attitude and focus on delivering excellent customer service.
• Available to start immediately on an fixed-term contract.

Responsibilities

• Deliver empathetic, high-quality support across multi-channels (phone, email, etc.).
• Support high volume customer contacts (e.g., ~50 calls per day).
• Understand customer needs and provide clear, confident solutions.
• Take ownership of queries and resolve issues efficiently.
• Meet KPIs while prioritising positive customer outcomes.
• Use de-escalation techniques for challenging conversations.

Skills

Customer service

Communication

Problem solving

Empathy

Job description

• Immediate start fixed term contract until the end of December
• A chance to working for a leading business.

About Our Client

A leading business in their sector, our client is looking for an experienced Customer Service Advisor to join their Nottingham team.

Job Description

• Deliver empathetic, high‑quality support across multi-channels, phone, email etc.
• Supporting high volume customer contact, i.e. 50 calls per day.
• Understand customer needs and provide clear, confident solutions.
• Take ownership of queries and resolve issues efficiently.
• Meet KPIs while keeping customer outcomes at the heart of every interaction.
• Use de‑escalation techniques to manage challenging conversations.

Please note: this role will be fully office based and includes different working patterns between 08:30am - 18:30pm across Mon - Sun, for example, 08:45am - 17:00pm.You will enjoy two full weekends off in the month.

The Successful Applicant

A successful Customer Service Advisor should have:

• Previous experience in a customer service role, i.e. contact centre, retail or hospitality.
• Strong communication skills to interact effectively with customers.
• A proactive approach to problem-solving and a genuine desire to help others.
• A positive attitude and a focus on delivering excellent customer service.
• Can commit to an immediate start fixed term contract.

Please note: Due to the urgent nature of this vacancy, we can only consider applications from candidates who are available to start immediately or within a short notice period.

What's on Offer

• Immediate start.
• £25,652.88 salary on offer.
• Central city centre office, close to public transport links.
• Possibility for extension.

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Customer Service Advisor • Nottingham, England