Customer Service Advisor

Page Personnel; Warrington; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Permanent opportunity

Immediate start

Career prospects

Job summary

Page Personnel is seeking a Customer Service Advisor to join our Warrington team on a 6-month fixed term contract with the possibility of extension or going permanent. Immediate start and strong career prospects are on offer.

The role focuses on resolving straightforward customer enquiries, maintaining accurate records, and ensuring a consistent service through established processes. Candidates should have customer-facing experience, excellent communication skills, and the ability to log

Qualifications

• Experience in handling customer enquiries in a customer-facing setting.
• Clear written and verbal communication skills.
• Ability to explain information in a straightforward and helpful way.
• Confidence in recording customer information accurately.

Responsibilities

• Respond to customer enquiries clearly and professionally, providing accurate information and practical next steps.
• Handle customer contact across agreed communication channels and ensure each enquiry is recorded correctly.
• Listen carefully to customer concerns and resolve straightforward issues in a timely manner.
• Refer complex enquiries to the appropriate colleague or team, giving them clear details to support a prompt response.
• Keep customer records up to date so that information is available when it is needed.
• Follow agreed Customer Service processes to provide a consistent experience for customers.
• Work with colleagues to manage enquiries effectively and maintain a reliable service.

Skills

Customer service

Communication

Record keeping

Problem solving

Job description

• 6 month fixed term contract with the possibility of being extended or going perm
• Immediate start

About Our Client

This business is a well-known entity in it' sector and they are looking for an experienced Customer Service Advisor to join their Warrington team.

Job Description

• Respond to customer enquiries clearly and professionally, providing accurate information and practical next steps.
• Handle customer contact across agreed communication channels and ensure each enquiry is recorded correctly.
• Listen carefully to customer concerns and resolve straightforward issues in a timely manner.
• Refer complex enquiries to the appropriate colleague or team, giving them clear details to support a prompt response.
• Keep customer records up to date so that information is available when it is needed.
• Follow agreed Customer Service processes to provide a consistent experience for customers.
• Work with colleagues to manage enquiries effectively and maintain a reliable service.

The Successful Applicant

A successful 'Customer Service Advisor' should have:

• Experience of handling customer enquiries in a customer-facing setting.
• Clear written and verbal communication skills.
• The ability to explain information in a straightforward and helpful way.
• Confidence in recording customer information accurately.
• The ability to manage a range of enquiries and organise tasks effectively.
• A practical approach to resolving customer issues and identifying when to refer them.

What's on Offer

• Possibility to go perm or be extended.
• Immediate start.
• Excellent career prospects.

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Customer Service Advisor Warrington, England