Customer Service Advisor

Bodypower Sports LTD; Northampton; On-site; GBP 26,000 - 31,000; Full time

Job summary

Join a leading company as a Customer Service Advisor at their Head Office in Northampton. You will provide outstanding customer service, manage calls, and process orders within a supportive team environment. Enjoy a competitive salary, bonus scheme, and generous benefits including 29 days holiday and a pension scheme.

Benefits

Bonus

Pension scheme

Generous staff discount

29 days holiday per year

Free on-site car parking

Full on the job training

Free tea & coffee

Qualifications

• At least 12 months experience in a customer service office-based environment.
• Strong communication skills for customer queries.
• Ability to handle multiple tasks in a pressurized environment.

Responsibilities

• Provide excellent customer service to internal and external customers.
• Manage inbound and outbound calls regarding order status.
• Process customer orders and liaise with third-party service providers.

Skills

Communication

Attention to detail

Organizational skills

Customer service

Problem-solving

Tools

Zendesk

Excel

Word

Outlook

Job description

Join to apply for the Customer Service Advisor role at Bodypower Sports LTD

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Join to apply for the Customer Service Advisor role at Bodypower Sports LTD

Join us as a Customer Services Advisor at our Head Office earning a salary of £26,350 per annum with a discretionary bonus scheme from day one where you could expect to earn an additional £1,400 per annum.

What We Are Also Offering The Customer Service Advisor

• Bonus.
• Pension scheme.
• 37.5 hours per week but get paid for 40! Enjoy a full paid 30-minute lunch break each day.
• Generous staff discount (following probation).
• 29 days holiday per year (including bank holidays).
• Free on-site car parking.
• Personal use of in-store equipment after hours.
• Full on the job training.
• Free tea & coffee.
• Working within a small friendly team.
  
  

A Customer Service Advisor at Fitness Superstore, will

• Provide Excellent Customer Service: Deliver outstanding service to both internal and external customers, always ensuring a positive experience.
• Handle Inbound and Outbound Calls: Manage inbound calls and proactively make outbound calls to customers, offering updates and support regarding their order status.
• Order Processing: Efficiently process customer orders working alongside our fraud checks
• Coordinate with 3rd Party Companies: Liaise with third-party service providers to ensure smooth order fulfilment and service delivery.
• Customer Support: Answer customer enquiries via phone, email, and live chat using Zendesk, offering support and information about their orders, products, and services.
• Carrier Reports & Claims: React promptly to carrier reports, investigate delivery issues, and process carrier claims for lost or damaged items.
• Achieving Delivery Goals: Work towards company deadlines to ensure timely next-day deliveries, addressing any potential delays and finding resolutions where necessary.
• Warehouse Collaboration: Collaborate with the warehouse team to ensure smooth order fulfilment and resolve any shipping-related concerns.
• Platform Management: Use various portals such as Amazon, eBay, PayPal, and Klarna to manage orders, process payments, and provide customer support through these platforms.
• Complaint Resolution: Address and resolve customer complaints effectively, ensuring a positive outcome for the customer while maintaining company standards.
  
  

Working 37.5 hours per week Monday to Friday (either 08:00 16:00, 09:00 17:00 or 10:00 18:00).Weekends on a shift basis (1 in 3).However, due to the needs of the business this may change to either a 1 in 2 basis or a 1 in 4 basis therefore, allowing time with your family and friends.(Weekend hours would be Saturday 09:00 17:00, Sunday 11:00 14:00).

The successful Customer Service Advisor will have

• Have at least 12 months experience within a customer service office-based environment.
• Great communication skills as you will be dealing with customer queries whether face-to-face and over the phone.
• The ability to work in a pressurised environment with experience of juggling multiple tasks simultaneously.
• The ability to be a team player.
• Excellent attention to detail.
• Computer literate skills including Excel, Word, and Outlook.
• Strong communication skills, both written and verbal, with a professional and friendly manner.
• Experience with customer service platforms, particularly Zendesk, is a plus.
• Ability to process orders, handle fraud checks, and resolve delivery issues efficiently.
• Familiarity with online selling platforms such as Amazon, eBay, PayPal, and Klarna, an advantage but full training will be given
• Excellent organizational skills with the ability to work under tight deadlines and manage workload.
• A proactive, flexible, solution-oriented attitude and a passion for delivering exceptional customer service.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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