Hybrid Customer Service Advisor

Zachary Daniels; Northampton; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

Join a well-established employer as a Hybrid Customer Service Advisor in Northampton. You will be part of a high-performing customer care team, managing complex queries and complaints while providing exceptional service. This role offers genuine progression prospects and a supportive team culture, with hybrid working available after probation.

Benefits

Full training provided

Ongoing development opportunities

Supportive team culture

Qualifications

• Experience in customer care or complaint handling.
• Strong communication and listening skills.
• Detail-oriented with a calm approach.

Responsibilities

• Manage complex customer queries and complaints.
• Investigate issues and provide tailored resolutions.
• Maintain accurate records of customer interactions.

Skills

Communication

Emotional Intelligence

Problem Solving

Time Management

Organizational Skills

Job description

1 day ago Be among the first 25 applicants

This range is provided by Zachary Daniels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Hybrid Customer Service Advisor - Customer Care Team
Location: Northampton (office-based during probation, hybrid thereafter)
Salary: £26,000 - £28,000 + benefits
Contract: Full-time, permanent
Shifts: Rotational - 8 am-5pm and 10am-7pm (1 in 4 Saturdays, with a weekday off)

This is an opportunity to join a well-established, nationally recognised employer in their high-performing customer care team.

Our client is seeking empathetic and resilient individuals with a strong background in customer service, complaint handling, or support roles. This position is ideal for someone who thrives in a fast-paced environment and takes pride in resolving issues the right way - with care, patience, and professionalism.

Why Apply?

• Opportunity to join a respected employer with genuine progression prospects
• Supportive team culture and a focus on employee wellbeing
• Full training provided with ongoing development opportunities
• Hybrid working is available after probation

The Role

As a Customer Service Advisor, you will manage a wide range of complex customer queries, including complaints, escalations, and emotionally sensitive issues. You'll act as the voice of the brand, delivering outstanding service while maintaining professionalism under pressure.
Key responsibilities include:

• Handling inbound customer calls and queries across multiple channels
• Investigating issues thoroughly and offering fair, tailored resolutions
• Liaising with internal teams, including legal, logistics, and finance
• Supporting ombudsman or media-related casework as needed
• Keeping detailed and accurate records of customer interactions
• Identifying trends and contributing to service improvements

Ideal Candidate

• Experience in customer care, complaints handling, or similar roles (e.g., retail, financial services, utilities, housing, or health)
• Excellent communication and listening skills
• Strong emotional intelligence and a calm, methodical approach
• Able to navigate sensitive situations confidently
• Detail-oriented with strong time management and organisational skills
• Comfortable using internal systems and working across teams

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Retail Building Materials and Garden Equipment

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