Customer Service Advisor

JR United Kingdom; Northampton; On-site; GBP 25,000 - 28,000; Full time

Job summary

A reputable insurance/financial services company is seeking a full-time Customer Service Advisor for their Haywards Heath office. The role involves phone-based customer service and administrative tasks, offering a supportive environment with opportunities for professional growth.

Benefits

Comprehensive pension scheme

Employee benefits

Social events

Staff Christmas party

Qualifications

• Experience in a telephone-based or customer-facing/support role.

Responsibilities

• Answering and resolving customer queries via telephone and email.
• General policy administration.
• Ensuring customer satisfaction exceeds expectations.

Skills

Customer-focused attitude

Strong verbal communication

Strong written communication

Time management skills

IT proficiency

Education

GCSEs in English and Maths

Job description

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We are delighted to partner with our successful, professional, and friendly client, who is seeking to recruit an additional full-time Customer Service Advisor to join their team at their offices in Haywards Heath. This role is office-based and offers an excellent opportunity to work within a reputable insurance/financial services company.

Customer Service Advisor

Full-time permanent role

Monday-Friday 09:00-17:00 (37.5 hours per week, including a 30-minute lunch break)

Location: Haywards Heath - modern offices, 10-minute walk from the station. On-site parking and nearby free street parking available.

Salary: £25,000 - £28,000 per year, with comprehensive company benefits, including an excellent pension scheme, employee benefits, social events, and a staff Christmas party.

The Role - Customer Service Advisor

This position involves a mix of phone-based customer service and administrative tasks in a busy, friendly office within an expanding and stable organization.

Customer Service Advisor duties include:

• Answering and resolving customer queries via telephone and email, taking ownership of each task.
• General policy administration.
• Proactively following up on customer inquiries and converting them into policies where possible.
• Ensuring customer satisfaction exceeds expectations.
• Producing high-quality documents and maintaining accurate computer records.
• Gaining a strong understanding of company products.
• Ensuring compliance with company and regulatory policies.
• Participating in regular learning and development activities.

Experience, competencies, and knowledge required:

• Experience in a telephone-based or customer-facing/support role.
• Good general education, including GCSEs (or equivalent) in English and Maths.
• Customer-focused attitude with a passion for exceeding expectations.
• Strong verbal and written communication skills.
• Good prioritization and time management skills, with high accuracy levels.
• Proficiency in IT and willingness to learn new systems.

For more information about this exciting Customer Service Advisor opportunity, please apply now! Shortlisting will occur soon—don't miss out!

Wild Recruitment Ltd T/A First Recruitment Services acts as an Employment Agency for this vacancy.

Please note: No discrimination based on gender, marital status, race, religion, color, age, disability, or sexual orientation. Candidates will be assessed solely on merit, qualifications, and ability to perform the duties.