Customer Service Advisor

Crawford & Company; Billericay; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in managed repair services is seeking a Repair Advisor for their Billericay office. This role involves managing the repair process, ensuring customer satisfaction, and communicating effectively with all parties involved. Candidates should possess strong problem-solving abilities and excellent communication skills to thrive in a dynamic environment.

Qualifications

• Sound technical skills to manage building repairs.
• Excellent verbal and written communication skills.
• Good organizational and time management skills.

Responsibilities

• Proactively manage the repair process and communicate with stakeholders.
• Prepare reports on claims and calculate interim payments.
• Liaise with colleagues and ensure thorough documentation.

Skills

Problem-solving

Communication

Interpersonal skills

Organizational skills

Computer literacy

Job description

Job Description

This is a great opportunity to join our Repairs team based in our Billericay office. We recognise how important it is to help people get their lives back in order quickly when damages occur. Crawford offers a complete managed repair service, supporting policyholders from the first notification of loss right through every step of the repair and restoration process. Occasional travel may be required for the role.

Responsibilities

As a Repair Advisor, you will be responsible for proactively managing the repair process, adding value to the customer journey. Communicating with contractors, policyholders, and clients to a high professional standard, keeping them informed at key stages.

You will be responsible for preparing reports commenting on all aspects of the claims, including policy, analysis & liability, quantum, & future actions. Communicating regularly with all interested parties, calculating & approving interim payments, preparing interim reports, & other communication.

You’ll also liaise with colleagues within different business areas depending on the nature of the claim. Attention to detail is essential to ensure each step of the claims process is thorough, including collating and recording all necessary statements and information as required.

Qualifications

We’re looking for talent: problem solvers who relish challenges and provide solutions. Candidates eager to progress within a global organisation. Additionally, we’d like you to have:

• Sound technical skills to proactively manage building repairs.
• Good problem-solving skills to identify failure demand and initiate resolution.
• Excellent verbal and written communication skills, to convey technical information clearly and concisely.
• Well-developed interpersonal skills to build rapport and manage customer expectations.
• Good organisational and time management skills to coordinate and deliver on various actions concurrently, maintaining high standards.
• Strong computer literacy skills to effectively use a variety of ICT platforms and applications.

Due to the nature of our business, this role is subject to a satisfactory basic DBS check.