Customer Service Advisor

TN United Kingdom; Newmarket; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic individual to enhance client relationships and ensure exceptional service delivery. In this pivotal role, you will be the main point of contact for allocated accounts, responsible for managing client communications and ensuring that projects are executed flawlessly. Your organizational skills and ability to thrive in a fast-paced environment will be crucial as you navigate multiple priorities and foster long-lasting relationships. Join a forward-thinking company committed to sustainability and career development, where your contributions will make a significant impact.

Qualifications

• Experience in a customer-facing role, preferably in an ISO17025 lab.
• Ability to manage competing priorities and work under pressure.

Responsibilities

• Act as the primary contact for allocated accounts and ensure client satisfaction.
• Manage service concerns and identify growth opportunities within accounts.

Skills

Customer-facing experience

Excellent communication skills

Organizational skills

Problem-solving skills

MS Office

CRM and LIMS experience

Account management

Education

Science degree or equivalent

Tools

CRM systems

Laboratory Information Management System (LIMS)

Job description

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Working hours - Monday to Friday 9am to 5.30pm

• Be the primary point of contact for your allocated accounts
• Provide a pivotal role linking all aspects of the business together to ensure an exceptional client experience
• Review work submitted to the Laboratory to ensure it has been logged correctly and according to client requirements
• Ensure clear and timely communication with your clients on the progress of their projects
• Develop and maintain relationships with your allocated accounts
• Responsible for managing all service concerns or queries in accordance with the Eurofins Chemtest Quality System
• Retain business from your allocated accounts
• Identify new opportunities for growth within your allocated accounts
• Support the onboarding of new accounts
• Responsible for renewing quotations within the Laboratory Information Management System (LIMS)
• Follow up on all quotations generated for your accounts, providing clear feedback on quote conversion rates
• Update and document all client communications within Eurofins CRM system
• Maintain an effective and dynamic knowledge base of competitors' activities within CRM
• Carry out reasonable actions and duties as required by the business
• Attend networking, marketing, and other industry events within and outside of contracted hours
• Adhere to Key Performance Indicators (KPI) set by the business
• Actively promote the business both externally and internally
• Maintain confidentiality
• Comply with all Health and Safety and ISO14001 requirements of your role, and perform any other reasonable duties as required by Eurofins Chemtest Business
• Understand to a high level of aptitude all Eurofins digital systems and tools

Qualifications

Qualifications:-

• Science degree or equivalent (Desirable)

Skills/Experience

- Experience working in a customer-facing role, preferably within an ISO17025 accredited laboratory and/or within the environmental sector

- Excellent communication skills (written & oral)

- Highly organized

- Experience of solving problems and ability to work under pressure

- Ability to successfully manage competing priorities

- Experience of working in a fast-paced, target-driven environment

- MS Office – Intermediate

- CRM and LIMS (Desirable)

- Experience of account management (desirable)

Key Attributes

• Commercial awareness
• Fact-driven
• Action-oriented
• Problem solver
• Highly motivated
• Excellent organizational skills
• Professional relationship management
• Excellent communication (oral & written)
• Results focus
• High energy
• Accountable
• Attention to detail
• High degree of personal integrity

Additional Information

What Happens Next

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit, you'll be invited to meet the team in the form of an assessment centre or a staged interview process, depending on the role and its requirements. This will give you the opportunity to see what working for Eurofins is really like and enable us to get to know your key skills and strengths.

Your data

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to transparency about how it collects and uses that data and to meeting its data protection obligations.

Closing Date

We reserve the right to close or extend this position depending on application numbers. Therefore, we urge candidates to submit applications as early as possible.

Due to the high volume of applications, if you do not receive a response within 4 weeks of the vacancy expiry date, unfortunately, your application has been unsuccessful.

We support your development! Even if you don’t match 100% of the requirements, don’t hesitate to apply! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins believes in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination based on gender identity, race, nationality, age, religion, sexual orientation, disability, and other characteristics that make employees of Eurofins unique.

Sustainability matters to us! We aim to achieve carbon neutrality by 2025 through emission reduction and compensation initiatives. We encourage laboratory leaders to make sustainable changes locally, supported by our dedicated carbon reduction team.

Find out more on our career page: https://careers.eurofins.com/