Customer Service Advisor

FOBA; St. Ives, Cambridgeshire and Peterborough; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a Customer Service Advisor to join their dynamic team. This temporary, hybrid role focuses on delivering exceptional service to global Channel Partners. You will process customer orders, manage logistics inquiries, and ensure timely communication with clients. Ideal candidates will possess strong organizational skills and a customer-centric attitude, with the opportunity to develop further within the company. If you thrive in a fast-paced environment and enjoy working collaboratively, this role is perfect for you.

Qualifications

• Experience in Customer Service, Supply Chain, or Administration roles.
• Strong communication skills to manage interactions with stakeholders.

Responsibilities

• Process customer orders accurately and confirm delivery dates.
• Respond to customer enquiries, collaborating with Logistics and Operations Teams.

Skills

Customer Service Experience

Communication Skills

Numeracy Skills

Detail-oriented

Tools

Salesforce CRM

Job description

Job Description

The Customer Service Team is seeking a Customer Service Advisor – a customer-focused multi-tasker with excellent organisation, administration, and communication skills.

This is a temporary, hybrid role based at Linx House reporting to the Customer Service Team Leader.

A secondment would be considered for development.

Your challenge

The Customer Service Advisor is responsible for delivering excellent customer service to our global Channel Partners.

As a Customer Service Advisor, you will:

• Process customer orders accurately, and confirm delivery dates.

• Plan orders following production lead times and customer consolidation requests.

• Liaise with the planning team for urgent requests.

• Follow up with the logistics team on shipment delays or queries.

• Keep customers updated on order statuses.

• Respond to customer enquiries, collaborating with Logistics and Operations Teams, including Third-Party Suppliers.

The essential requirements of the job include:

• Experience in Customer Service, Supply Chain, or Administration roles.

• Customer-focused, able to work individually and as part of a team.

• Numerate and detail-oriented with strong communication skills to manage interactions with internal and external global stakeholders.

• Knowledge of Salesforce CRM or similar portals is an advantage, but training will be provided.

If you have questions or wish to apply, please contact Katy Clark, Customer Service Team Leader, or Paul Philbey in HR.