Customer Service Advisor

Forrest; New Gate; Sur place; GBP 28 000 - 30 000; Plein temps

Avantages offerts par ce poste

26 days holiday

Free parking

Pension scheme

Cycle to work scheme

Staff long service awards

Employee discount

On site canteen

Medicash plan

Birthday vouchers

Occupational health support

Résumé du poste

Forrest in Preston (UK) is seeking a Customer Service Advisor on a permanent basis to manage the end-to-end order process, upsell and optimise revenue, and liaise with customers and logistics to ensure on-time delivery.

The role involves handling enquiries via email and Microsoft Teams, preparing quotations, processing orders in SAP and the bespoke system, and supporting a positive customer journey.

,

Qualifications

• Experience handling customer enquiries via email and Teams.
• Ability to upsell and maximise revenue.
• Strong communication and organisational skills.

Responsabilités

• Manage the customer order process end-to-end.
• Communicate effectively with customers to ensure satisfaction.
• Process sales orders in SAP and a bespoke system.
• Coordinate with Logistics to track deliveries and lead times.
• Prepare quotations and send product samples.
• Handle customer complaints and returns to resolution.

Connaissances

Customer service

Communication

Upselling

Outils

SAP

Microsoft Teams

Excel

Description du poste

Customer Service Advisor - Permanent - Preston (PR5) - £28k-£30k Our client is a global organisation who supply high end commercial products to businesses Worldwide. They have 4 UK offices and are recruiting on a 12 month fixed term contract basis due to maternity cover. Joining a modern, open plan office in a team of 5, the responsibility of the Customer Service Advisor is to manage the customer order process, communicate effectively with customers to ensure a seamless experience and maximise revenue via upselling. Reporting into the Head of Customer Service, duties will include:

• Handling customer enquiries via email and Microsoft Teams
• Preparing customer quotations and sending out product samples
• Processing sales orders using SAP and a bespoke system
• Managing customer communication and expectations throughout the order process
• Checking stock levels, ordering stock and managing lead times
• Working closely with the Logistics team to organise/track deliveries and ensuring that order dates are maintained on the system
• Producing pro-forma invoices
• Managing customer complaints and returns effectively - handling issues through to resolution
• Investigating delivery issues with couriers and recording on Excel
• Managing own set customer base and acting as first point of contact
• Maximising opportunities to upsell and cross sell products to increase sales
• Ensuring customer service standards are upheld and that customer callbacks are completed to ensure satisfaction

Working Hours: 8am-5pm - Monday to Thursday (45 mins lunch) 8am-4pm - Friday (1 hour lunch) 37.5 hours per week

Amazing Company Benefits

• 26 days holiday plus Bank Holidays
• free parking
• pension scheme
• cycle to work scheme
• staff long service awards
• employee discount
• on site canteen
• Medicash plan
• birthday vouchers
• occupational health support

This is an exciting opportunity to join a longstanding business with over 150 years of successful trading history, who put their customers at the heart of everything they do.

We are keen to hear from motivated and customer-focused individuals who are capable of playing a key role in delivering a professional and efficient order-to-delivery service.

The role would suit someone from a manufacturing background who is accustomed to taking responsibility of managing the order process and customer journey from start to finish.